WHO WE ARE:

Cardo Group is a social housing property maintenance company.
Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry.
We are currently looking for a Lead Planner to join our team.

OVERALL PURPOSE OF THE ROLE:

The Lead Planner plays a key role in ensuring the effective delivery of repair, maintenance, and refurbishment works across the social housing portfolio. The role is responsible for managing a team of planners/schedulers, ensuring efficient workforce scheduling, reducing downtime, and maximizing productivity while maintaining excellent customer service levels.

ACCOUNTABILITIES/RESPONSIBILITIES:

• Lead and manage the planning/scheduling team to ensure optimal deployment of operatives and contractors.
• Develop and maintain daily and long-term work schedules in coordination with repair operatives, void teams, and subcontractors.
• Monitor job progress and performance KPIs such as job completion rates, first-time fixes, and customer satisfaction.
• Liaise closely with customer service, repairs, and asset management teams to ensure service delivery meets business objectives and resident needs.
• Identify inefficiencies or process gaps and recommend improvements to scheduling tools, procedures, and resource allocation.
• Ensure compliance with health & safety and safeguarding policies in all planning activities.