Lead Pool Host (Halehouse) at Auberge Collection

Napa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

23.5

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Guest relations, Hospitality management, Conflict resolution, Safety protocols, Staff training, Operational management, Communication, Customer service, Luxury service standards, Pool operations, Mentoring, Problem solving, Attention to detail

Industry

Hospitality

Description

Company Description Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation Job Description Join our team as a Lead Pool Host (Halehouse) and become part of the Auberge Family, where every guest interaction is an opportunity to create a lasting memory and every team member is empowered to bring their best self to work. At the heart of the Halehouse pool experience, the Lead Pool Host is the conductor of connection, warmth, and elevated service. This role goes beyond directing guests to their chaise lounges. It is about curating an atmosphere where every moment feels intentional, every guest feels seen, and every teammate feels supported. You will serve as the primary ambassador for the Halehouse pool experience, upholding Auberge’s Sequence of Service standards while infusing genuine personality and care into every touchpoint. As a leader in the truest sense of the word, you will mentor and coach a team of Hosts, support new hire training, and champion the “surprise and delight” culture that defines an Auberge stay. With a strong presence on the pool deck, you will anticipate guest needs, ensure seamless service flow, and maintain a safe, clean, and welcoming environment. You will also bring a deep understanding of in-house guests, resort offerings, and safety protocols, balancing calm authority with genuine enthusiasm in every interaction. Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are: Opening Duties Conduct a thorough walk-through of the pool deck each morning, assessing cleanliness, organization, and overall readiness of the pool hut—setting the tone for an exceptional day before the first guest arrives. Assign opening, closing, and side duties to the host team; supervise side work completion and confirm all stations are fully set up and guest-ready. Ensure the correct number of menus are stocked and available at each station prior to the start of every shift. Confirm chaise lounge placement aligns with deck assignments provided by management, maintaining the refined aesthetic and flow of the pool environment. Review in-house guest reports daily, leveraging all available platforms and communication tools—to build awareness of guest names, preferences, celebrations, and special occasions (e.g., NG1, NG2). Communicate with management on pool deck setup, anticipated challenges, and operational priorities to ensure every shift begins with clarity and intention. Lead by example: step in to provide direct guest service whenever the moment calls for it and inspire the team through visible, hands-on leadership. During Service Welcome guests with warmth and genuine hospitality as they arrive for their pool experience; seat them thoughtfully according to guest preferences, availability, and the rotation chart. Champion and co-create “surprise and delight” moments for guests throughout their time at the pool, celebrating milestones, personalizing interactions, and elevating the ordinary into the unforgettable. Serve as the primary point of contact for all pool safety procedures, including oversight of AED equipment, flotation devices, and First Aid kits, ensuring all are operational, current, and inspection-ready at all times. Maintain real-time communication with management regarding any guest concerns, service challenges, or operational changes that arise during the shift. Proactively share relevant guest information with servers (including stay glitches, celebrations, and service preferences) and communicate delays from In-Room Dining, Basin Bar, and the Kitchen to ensure a seamless guest experience. Bid guests a warm farewell as they depart, expressing genuine appreciation and extending a heartfelt invitation to return. Provide direct guest service support as needed, demonstrating the Auberge standard and reinforcing a culture of collaborative, guest-first hospitality. End of Service Close each shift by completing the proper closing checklist with care and thoroughness, including logging lost and found items, submitting maintenance glitches, and ensuring the overall cleanliness and readiness of the pool area for the following day. The starting pay rate for this position is $23.50/hour. This is the pay rate that Stanly Ranch reasonably expects to pay for this role. Decisions regarding individual compensation will be based on factors such as experience and education. Qualifications Required Qualifications Current Food Handler’s Card required (must be obtained within 30 days of hire). RBS – Alcohol Training Certification required (must be obtained within 30 days of hire). Must be of minimum legal age to serve alcohol. Demonstrated ability to lead, motivate, and develop a team in a fast-paced, guest-facing hospitality environment. Strong interpersonal communication skills with a genuine passion for delivering exceptional, personalized service. Ability to remain composed and solution-focused in high-volume or unexpected situations. Preferred Qualifications 1–2 years of experience in a host, lead, or supervisory role within a luxury hotel, resort, or upscale food and beverage environment. Familiarity with pool operations, seating rotation management, or spa/wellness environment protocols. Experience with new hire onboarding, training facilitation, or peer coaching. Working knowledge of resort management systems and guest communication platforms. Bilingual communication skills are a plus. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Non-Management

Responsibilities

The Lead Pool Host oversees daily pool deck operations, ensuring a seamless and elevated guest experience through proactive service and team coordination. This role involves mentoring staff, maintaining safety standards, and managing guest interactions to uphold the resort's luxury service culture.