OPENTEXT - THE INFORMATION COMPANY

Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

• Act as a single point of contact for all technical support cases on ALM, LRE or UFT from assigned Premium Support customers.
• Develop an in-depth understanding of your customers’ OpenText environment and configuration to resolve their support cases more efficiently,
• Develop a strong working relationship and act as an extension of the customer’s technical team,
• Provide reactive and proactive technical support and guidance to assigned customers to improve the performance and reliability of their OpenText solutions and minimise operational issues,
• Coordinate with other OpenText support experts and Product Engineering to expedite timely resolution of support cases.