REQUIREMENTS:

• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Experience in a healthcare or customer service role (preferred)
• Ability to multitask and manage time effectively
• Must live in Ireland and must be legally eligible to work in Ireland with the required documentation. Sponsorship is not available for this role.

DUTIES & RESPONSIBILITIES

• Provide Excellent Customer Support:
• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer queries efficiently and courteously.
• Maintain a high level of customer satisfaction through clear and effective communication.
• Manage and organise customer records and databases.
• Schedule appointments and meetings as needed.
• Prioritise and manage multiple tasks simultaneously.
• Achieve individual and team KPIs as set by the management.
• Monitor and report on performance metrics regularly.
• Continuously improve performance to meet or exceed targets.
• Communicate clearly and transparently with customers and team members.
• Use strong English language skills in both written and verbal communication.
• Provide detailed and accurate information to customers and colleagues.
• Work collaboratively with other departments to resolve issues and improve processes.
• Participate in team meetings and contribute to a positive team environment.
• Share insights and feedback to enhance customer experience.
• Stay updated with product knowledge and company policies.
• Maintain confidentiality of customer information at all times.
• Contributing to projects where necessary
• Other ad hoc duties as assigned and required.