Lead Processing Specialist at Redflex Traffic Systems Canada Limited a Verra Mobility Company

Columbia, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Team Leadership, Critical Thinking, Time Management, Quality Assurance, Process Improvement, Training, Problem Solving, Communication, Reporting, Workflow Management, Conflict Resolution, Administrative Support, Technical Knowledge, Collaboration

Industry

technology;Information and Internet

Description

Position Overview We are currently recruiting for a Lead Processing Specialist in our Mesa Arizona Headquarters. This role will be responsible for helping to oversee the Viologics Data Entry Team functions to ensure service level agreements and department/business unit objectives are being consistently met, provide guidance and direction to team members, and to identify and assist in solving complex issues. A successful candidate must be a self-starter, have strong attention to detail, have a high degree of critical thinking, good judgment, exceptional time management skills, and the ability to work collaboratively with individuals/teams in a result-oriented environment with changing priorities. Work hours are anticipated to be between 6:00 A.M. - 5:00 P.M. Essential Responsibilities Create and conduct functional training programs for new and existing employees Handle incoming Transaction Processing as necessary to meet operational and client SLAs Serve as an additional point of contact for violations processing and operational issues Develop and maintain product, process, and technical knowledge related to processes and services Meet the performance goals established for the position Collaborate with internal and external partners Exhibit effective verbal and interpersonal communication skills tailored to the audience Notify leadership of any system issues, client concerns, process breakdowns, and other feedback to ensure quick review and resolution Handle and resolve complex and/or escalated issues through partnering with the appropriate internal/external resources, conducting research, and providing follow-up Identify trends related to products and services to provide tracking and feedback to management Audit transactions and processes for Quality Assurance Maintain internal reports Manage knowledge base repositories by creating, maintaining, and communicating materials and employee resources Monitors workflow and manage the daily work volume to ensure that Service Level Agreements and operational goals are met Provide feedback on operational policies, procedures, processes, and reference materials to the Leadership Team Provides on-demand support, direction, monitoring, and coaching to employees with service request processing, problem resolution, and policy and procedure changes Assist with special projects from leadership on an as-needed basis Qualifications High School Diploma or equivalent 2 years of comparable administrative experience Strong PC skills including navigating through internet-based system screens Ability to read, analyze, and understand information or data to resolve complex issues with good problem-solving skills Able to multi-task and thrive under pressure with a high sense of urgency in a team environment Excellent written and verbal communication skills Exceptional aptitude and flexibility towards serving and assisting others while adapting to new responsibilities in an ever-changing environment Successful completion of the Nlets fingerprinting background assessment. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Responsibilities

The Lead Processing Specialist oversees the data entry team to ensure service level agreements and business objectives are met. They provide guidance, conduct training, and resolve complex operational issues while maintaining quality assurance standards.