Lead - Procure to Pay at Freshworks

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Invoice-to-Pay Lifecycle, 2-Way / 3-Way Matching, Global Payment Runs, Vendor Master Data Governance, SOX Controls, Root Cause Analysis, SOP Standardization, NetSuite, Zip, Brex, OCR/ML Invoice Tools, Workflow Integrations, AP Dashboards, Cross-Functional Stakeholder Management, Escalation Resolution, Change Management

Industry

Software Development

Description

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we are scaling rapidly as a global SaaS leader, and our financial infrastructure must be as agile and innovative as our software. As the Lead for Accounts Payable, you will own and scale our global AP operations. This role goes far beyond traditional transaction processing—you will be the operational engine driving automation, stringent financial controls, and seamless stakeholder experiences across the entire invoice-to-pay lifecycle. If you are a builder who thrives on optimizing workflows, partnering cross-functionally (Finance, Procurement, Tax, Treasury, and IT), and leading transformation initiatives in a high-volume environment, you belong here. The Impact You Will Create Architecting Operational Excellence: You will define and drive the global invoice-to-pay lifecycle. By enforcing SLA adherence and reducing invoice aging, you will drastically improve cycle times and elevate the overall vendor and stakeholder experience. Driving System Transformation: You will be at the forefront of our automation roadmap. By partnering with IT and Systems on OCR/ML accuracy, Zip, Brex, and vendor portals, you will transition our AP function from manual processing to a frictionless, automated powerhouse. Safeguarding Financial Integrity: You will act as the gatekeeper for our financial outflows. Through rigorous vendor master data governance, bank validations, and SOX control enforcement, you will mitigate risk and ensure global tax compliance. Elevating the AP Function: You will shift the AP narrative from reactive processing to proactive partnership. By building robust metrics and dashboards, you will provide Finance leadership with actionable insights, while coaching and developing a team of high-performing AP analysts. Roles & Responsibilities End-to-End AP Operations: Own global invoice intake, PO / Non-PO processing, 2-way / 3-way matching, approvals, and the end-to-end vendor experience across multiple geographies. Global Payment Execution: Lead complex global payment runs (ACH, Wire, SEPA, international cross-border payments). Manage FX impacts, investigate wire returns, and swiftly resolve complex banking queries. Governance & Compliance: Own Vendor Master Data governance. Ensure strict adherence to bank validation protocols, duplicate payment prevention, tax compliance, and SOX controls. Escalation & Stakeholder Management: Act as the primary escalation owner for highly complex vendor, business, and banking issues, resolving them with diplomacy and urgency. Process Automation & Transformation: Play a pivotal role in major transformation initiatives (I2P process design, vendor portals, Brex, Zip). Partner with IT to continuously optimize workflows and system integrations. Analytics & Reporting: Own AP metrics and operational dashboards. Conduct root cause analyses on payment bottlenecks, standardize SOPs, and present insights and risks to Finance leadership. Mentorship & Operating Models: Coach, mentor, and develop AP analysts. Build scalable, resilient operating models that allow the team to handle high volumes with decreasing manual effort. Qualifications Experience: 8 to 12+ years of progressive Accounts Payable experience in a global, high-volume, fast-paced corporate environment (SaaS or Tech preferred). Technical Mastery: Deep understanding of PO vs. Non-PO processing, 2-way and 3-way matching, month-end AP accruals, FX impacts, and financial controls. Systems Fluency: Strong, hands-on experience with enterprise ERP systems (NetSuite preferred) and modern AP automation/procurement tools (Zip, Brex, Coupa). Transformation & Automation: Proven track record of driving process improvement, deploying AP automation tools (like OCR/ML invoice capturing), and managing organizational change. Leadership Traits: A strong ownership mindset with the proven ability to lead without authority. You excel at driving cross-functional alignment across Finance, Procurement, Tax, IT, and Treasury. Communication: Excellent communication and escalation management skills, with the ability to distill complex financial issues into clear, actionable updates for leadership. Skill Inventory Core Technical Skills Global Invoice-to-Pay (I2P) Lifecycle 2-Way / 3-Way Matching & Accruals Global Payment Runs (ACH, Wire, SEPA, FX) Vendor Master Data Governance & SOX Controls Root Cause Analysis & SOP Standardization Systems & Tools ERP/Procurement: NetSuite, Zip, Brex Automation: OCR/ML invoice tools, Workflow integrations Analytics: AP Dashboards, Advanced Excel Soft Skills & Leadership Cross-Functional Stakeholder Management Escalation Resolution & Vendor Relations Change Management & Transformation Leadership Coaching & Mentorship (Leading without authority) Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Compensation: INR 0 - INR 0 - yearly

Responsibilities

The Lead will own and scale global Accounts Payable operations, focusing on defining and driving the end-to-end invoice-to-pay lifecycle, enforcing SLAs, and leading complex global payment execution runs. This role also involves acting as the gatekeeper for financial integrity through rigorous governance, compliance enforcement, and serving as the primary escalation owner for complex issues.