Lead Product Designer, Growth at Constant Contact

, , United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

159500.0

Posted On

24 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Design, User Experience, Prototyping, Research, Collaboration, Mentoring, Strategy, Analytics, Figma, Customer-Centered Design, Journey Mapping, Service Blueprinting, AI Integration, Storytelling, Facilitation, Problem Framing

Industry

Advertising Services

Description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We have an opening for a Lead Product Designer who thrives at the intersection of strategy and design - someone just as passionate about mapping holistic experiences as they are about building them. This role will be a cornerstone of our Growth team, driving new customer acquisition, building solutions for new customer groups, and helping the business think and work differently. You’ll champion elevated, end-to-end user experiences that align with business goals and customer success, applying design principles, research, and experimentation to shape what’s next for our company. As an expert and strategic design leader, you’ll bring clarity to complexity, elevate design maturity across teams, and mentor peers in turning insight into impact. You’ll be joining a tight-knit, collaborative design team where your voice matters. We’re growing fast, which means you’ll have a real opportunity to shape not just the work, but the team itself. This is a leadership role that sits at the intersection of design, product, and user experience—so you’ll be a key voice in helping define the future of our product. Plus, we’re nice. We support each other, celebrate wins, and nerd out on Figma keyboard shortcuts and Slack GIFs. What You'll Do: Design for the full journey: Own critical flows like onboarding, activation, and trial-to-paid conversion, while ensuring experiences connect across marketing, product, and support. Drive experience strategy & vision: Partner with product, engineering, marketing, and business leaders to define and align on customer-centered growth strategies that balance user delight and business outcomes. Influence through strategy: Collaborate with cross-functional and senior leaders to advocate for customer-centered thinking, guiding decisions that drive acquisition, engagement, and retention. Lead co-creation: Facilitate workshops and co-creation sessions to define experience strategies, journey maps, and service blueprints that connect the customer experience end to end. Connect the ecosystem: Work closely with marketing, sales, and support to ensure seamless, cohesive experiences across every touchpoint—from first impression to long-term success. Leverage insights & experimentation: Use conversation data, behavioral analytics, and experimentation to uncover opportunities, measure impact, and continuously refine the user experience. Set and scale experience standards: Lead best practices in experience design across the organization, establishing systems, patterns, and principles that scale with us. Map and optimize experiences: Use journey mapping, service blueprinting, and systems thinking to identify opportunities, close gaps, and improve end-to-end consistency. Prototype & validate: Rapidly create and test concepts in Figma and other tools, leveraging AI where valuable. Validate solutions through user research, usability testing, and experimentation. Mentor & uplift: Provide coaching, feedback, and thought leadership to elevate the design team’s craft and impact. Measure & refine: Partner with product and research to define success metrics, run post-launch evaluations, and iterate for impact. Shape the design culture: Help grow a supportive, curious, and ambitious team of designers who care deeply about our users. Envision AI Integration: Champion and integrate a vision for how AI can be infused into end-to-end experience design, exploring and leveraging AI tools to enhance design processes and customer outcomes Who You Are: Experienced Design Leader: 8+ years in product or UX design, with a portfolio that demonstrates impact on both digital product flows and multi-touchpoint experiences. End-to-End Thinker: Skilled at zooming out to see the system and zooming in to polish the details. Influential Partner: Confident in engaging senior leaders and cross-functional peers to drive alignment and advocate for design-led, customer-centered growth. Strategic & Analytical: Strong in problem framing, synthesizing complex research, and turning insights into clear opportunities. Research-Driven: Experienced with generative and evaluative methods, and adept at translating findings into design direction. Prototyping Expert: Highly proficient in Figma and prototyping platforms; comfortable exploring AI-enabled tools. Storyteller & Facilitator: Able to align executives, PMs, engineers, and marketers through clear storytelling and collaborative workshops. Mentor & Culture Builder: Experienced in coaching designers and raising the design bar across an organization. Collaborative & Empathetic: A strong partner who balances customer needs with business and technical constraints. Comfortable with Ambiguity: Brings clarity, cohesion, and momentum in complex, evolving environments. Nice To Have: Experience in SaaS or product-led growth environments Familiarity with experimentation frameworks (A/B testing, multivariate testing) Contribution to or governance of a design system Experience designing for retention, engagement, and lifecycle experiences The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $127,600—$159,500 USD Why You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Responsibilities

The Lead Product Designer will own critical user flows and drive experience strategy by collaborating with cross-functional teams. They will also mentor peers and elevate design maturity across the organization.