Lead Product Manager, Digital Care at Fanatics

Redwood City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

237760.0

Posted On

22 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Strategy, KPI Definition, Workflow Improvement, Self-Service Feature Development, Roadmap Management, Stakeholder Management, Agile Methodologies, Customer Telemetry Analysis, Root Cause Analysis, Machine Learning Algorithms, Wireframing, Prototyping, Product Lifecycle Management, Requirement Definition, Data Analysis, Market Research

Industry

Manufacturing

Description

Define Product strategy, feature design, and technology approach; Define product strategy and KPIs that reflect progress; Drive progress on end-to-end process/workflow improvement across functions; Identify the root causes of issues and resolve them; Develop and implement self-service features that enable customers to manage their orders; Enhancing the self-service order modification framework and managing the chat and voice bot products; Identify pain points and opportunities in the post-order experience through customer feedback, data analysis, and market research; Collaborate with customer service teams to ensure alignment between automated solutions and human support; Manage multiple stakeholders across the organization; Define and manage the product roadmap, setting of and continuously managing the right expectations with all relevant stakeholders including the senior leadership team; Establish and oversee the requirements definition process to ensure products will achieve desired outcomes of stakeholders and/customers; Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial, and technical goals. Partial telecommuting permitted; on-site at 900 Middlefield Rd, 4th Floor, Redwood City, CA 94063 when not telecommuting. Salary: $227,760 - $237,760 per year. MINIMUM REQUIREMENTS: Master's degree or U.S. equivalent in Computer Science, Computer Engineering, Electronic Engineering, Business Analytics, Statistics, or a related field, plus 3 years of professional experience as a Senior Product Manager, Product Management Specialist, or any occupation, job title, or position defining vision and strategy for a technical consumer product. Must also have experience in the following: 3 years of professional experience driving full technical product lifecycle including integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution; 3 years of professional experience capturing product requirements including stories, charting roadmap and documenting short and long-term customer use cases in product development workflow management tools; 3 years of professional experience utilizing agile development methodologies, including conducting sprint plans to continuously release product updates; 3 years of professional experience analyzing customer telemetry data in analytics tools, including Excel, and deriving actionable insights; 3 years of professional experience performing root cause analysis to develop machine learning algorithms to optimize the platform; 3 years of professional experience creating wireframes, prototypes and mocks using tools, including PowerPoint and Paint; 3 years of professional experience performing stakeholder management. CONTACT: Apply online at fanaticsinc.com/careers or email resume to: WorkWithFanatics@FanaticsInc.com. Must specify Ad Code ASKM in subject line. #LI-DNI #LI-DNP

Responsibilities

Define the product strategy and roadmap for digital care, focusing on enhancing self-service features and automated customer support solutions. Collaborate with cross-functional teams and senior leadership to resolve strategic issues and improve the post-order customer experience.