Lead Product Quality Manager at PetSmart

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product quality management, Manufacturing engineering, Compliance, Supply chain management, Data analysis, Process improvement, Quality standards, Vendor performance management, Project management, Risk mitigation, CAPA, Product testing, Cross-functional collaboration, Analytical skills, Problem-solving, Communication

Industry

Retail

Description

About the Team It's no surprise people are passionate about the health and happiness of their pet and our Merchandising (buying) team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everything covered – from head to tail! From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves! Our Product Quality & Compliance team is focused on delivering high-quality, safe, and innovative products that meet the needs of pet parents and are uniquely available at PetSmart. We partner cross-functionally under Proprietary Brands, with Brand Management, Global Sourcing, Product Design & Packaging, and Pet Health to bring products from concept to shelf. About the Location Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success. About the Job As part of the Product Quality & Compliance organization, we establish and maintain global quality standards, processes, and performance metrics that ensure a positive customer experience. We collaborate across the product development lifecycle to ensure all products meet our quality and compliance expectations while continuously educating and elevating our supply chain. Lead Product Quality Manager – Hardgoods & Specialty Key Responsibilities: Strategy Analyze product performance data including inspections, claims, returns, and reviews to identify trends and risk areas Develop and maintain quality standards and category-specific requirements Identify opportunities for process improvements across internal teams and the supply chain Support continuous improvement initiatives that elevate product quality and vendor performance Contribute to supplier performance management through scorecards, benchmarking, and insights Day to Day Own quality execution for assigned product categories from development through post-launch Review prototypes and production samples for quality, functionality, and manufacturability Execute and manage product testing protocols, ensuring accuracy and on-time completion Coordinate product testing, inspections and audit requirements with third-party providers and Asia Sourcing Offices Lead CAPA processes and ensure resolution of factory and product quality issues Analyze inspection results and supplier performance to identify and mitigate risks Support factory audits including documentation, findings, and CAPAs Partner cross-functionally with Proprietary Brand Managers, Sourcing, Merchandising, and Compliance teams Support investigation of customer claims, incidents, and legal inquiries Communicate quality expectations, risks, and outcomes to internal and external stakeholders Provide oversight to Asia Sourcing Offices and support day-to-day operations Experience Bachelor’s degree in Manufacturing Engineering Technology (MET), Business, Merchandising or related field 5+ years of experience in product quality, manufacturing, or compliance Experience working with global supply chains and third-party quality providers Experience managing multiple projects and working cross-functionally Experience analyzing data and driving process improvements Knowledge and Skills Strong analytical and problem-solving skills with attention to detail Ability to interpret data and translate insights into actionable improvements Working knowledge of product testing, inspections, and quality systems Understanding of regulatory and compliance requirements Strong communication and collaboration skills Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft and quality management systems such as CBX Self-motivated with a customer-focused mindset and high level of integrity Additional Job Considerations This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients. Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results. On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team. * This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position. About the Culture At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet-friendly environment, bring your pets to work and enjoy the on-site dog park! On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education Paid Volunteer Opportunities to spend time doing good for causes close to heart Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Responsibilities

The Lead Product Quality Manager is responsible for establishing global quality standards and managing product quality execution from development through post-launch. This role involves analyzing performance data, coordinating testing protocols, and partnering cross-functionally to ensure product safety and compliance.