Who We Are
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.
Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.
What you’ll be doing
We are seeking a Lead Professional Services Advisory Consultant, with exceptional Client Management skills, Technology Advisory & Quality Assurance skills and extensive customer-facing experience, to join our team in Melbourne, Australia.
You will be leading, overseeing & delivering technology advisory engagements with both internal collaborators and our customers, driving strategic solutions and ensuring successful outcomes through high-level decision-making and leadership.
In this position, you’ll report to the Senior Director, APAC Services based in Singapore.

You will be responsible for:

• Spearheading and strategically managing complex engagements, often involving multiple services partners.
• Overseeing and optimizing engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials at a program level.
• Providing thought leadership in aligning Tricentis and customer business objectives, ensuring all deliverables contribute to long-term strategic goals.
• Contributing to the development of best practices and methodologies for the Professional Services team.
• Engage with customers to assess their testing maturity and provide tailored recommendations.
• Conduct workshops and enablement sessions to improve adoption of our methodologies and tools.
• Work with teams at both tactical (team-level) and strategic (enterprise-level) perspectives.
• Leading service sales activities alongside account executives and empowering customers and/or partners with advanced knowledge of Tricentis product(s) capabilities.
• Collaborate with the sales team to position upsell opportunities effectively.
• Identify opportunities for additional licensing based on customer needs and testing maturity roadmap

What we need from you

• Comprehensive subject matter expertise across the SDLC and testing, with the ability to provide thought leadership in the field
• Outstanding leadership, strategic thinking, and relationship-building skills
• Proven ability to manage complex, large-scale projects with meticulous attention to detail, timelines, and budgets

Basic Qualifications we’re seeking

• BS/BA degree in computer science, engineering, or related discipline; advanced degree preferred
• A minimum of 10-15 years of high-tech/SaaS industry experience
• 7+ years in Customer Engagement role, with a focus on leading large-scale, complex projects
• Expert knowledge of project management methodologies and best practices
• Proven track record of successfully leading and delivering multi-year, enterprise-level engagements
• Advanced proficiency in Microsoft PowerPoint, Word, Outlook, Project, and Excel
• Exceptional communication skills, including executive-level presentations, advanced analytics and reporting, and the ability to influence high-level stakeholders
• Demonstrated ability to quickly master new tools and systems, and to guide others in their adoption
• Ability to travel (up to 30%)

Preferred additional skills

• Prior experience with implementing or supporting Tricentis products or Extensive Experience in Quality Assurance Solutions

Why Tricentis?
Tricentis Core Values:

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

• Market conform salary and performance bonus
• Hybrid work arrangement (3 days return to office)
• Favorable working atmosphere in a rapidly expanding company
• Personal and professional development
• Permanent, full-time employment

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law

• Spearheading and strategically managing complex engagements, often involving multiple services partners.
• Overseeing and optimizing engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials at a program level.
• Providing thought leadership in aligning Tricentis and customer business objectives, ensuring all deliverables contribute to long-term strategic goals.
• Contributing to the development of best practices and methodologies for the Professional Services team.
• Engage with customers to assess their testing maturity and provide tailored recommendations.
• Conduct workshops and enablement sessions to improve adoption of our methodologies and tools.
• Work with teams at both tactical (team-level) and strategic (enterprise-level) perspectives.
• Leading service sales activities alongside account executives and empowering customers and/or partners with advanced knowledge of Tricentis product(s) capabilities.
• Collaborate with the sales team to position upsell opportunities effectively.
• Identify opportunities for additional licensing based on customer needs and testing maturity roadma