Lead Program Manager, Global Trademark at MarqVision

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Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Business Operations, Strategy, Process Design, Cross-Functional Leadership, Communication Skills, Data Analysis, Intellectual Property, Workflow Design, Customer Relationship Management, Stakeholder Alignment, Change Management, SaaS Service Delivery, Risk Operations, Facilitation Skills

Industry

Software Development

Description

Protecting and building a future shaped by original ideas, innovations, and creativity. From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides end-to-end brand control across 1,500+ platforms in 118+ countries. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement—so your team can move faster, protect revenue, and preserve brand equity across every digital touchpoint. Founded by Harvard Law graduates in 2020, MarqVision is backed by Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, Y Combinator, Softbank and Atinum Investments. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world. The mission of the MarqFolio Team Marq Vision’s MarqFolio Team spearheads the establishment and operation of a groundbreaking product, MarqFolio, with a mission to revolutionize the Intellectual Property(IP) filing and management process. As a startup within a startup, highly specialized professionals - from product managers and IP specialists to sales representatives - work under unwavering commitment to build from 0 to 1. Together as one team, we help brands secure their IP rights most efficiently and effectively. How You'll Make an Impact at MarqVision This is a people management role. As a Lead Program Manager for MarqFolio based in Seoul, you will lead the Operations team. This team is composed of IP Specialists and is responsible for providing trademark filing services and nurturing our existing customer base. You will partner closely with Sales, Business Development, and Product Management teams to ensure that you are able to deliver top-tier filing and management services to our customers. You will be a liaison between our customers, Operations team, and Product. You will be responsible for relaying customer feedback for product improvement, and evangelizing new products/features to our customers. This role is ideal for someone who thrives in moving quickly, creating clarity from ambiguity, aligning stakeholders around shared outcomes, and turning product innovation into repeatable operational systems. What You’ll Achieve Own and lead the trademark filing processes, ensuring that the customer receives consistent, top-tier service to register and manage their trademarks. Own the post-sales customer relationship, starting from the moment a customer signs onto our product. Design standardized workflows, SOPs, runbooks, and enablement materials that ensure operational excellence and repeatability. Partner with Sales and Product teams to co-define strategies for long-term customer retention. Monitor team health using data-driven KPIs, identify performance gaps, and continuously refine workflows and rollout strategy. Lead stakeholder alignment efforts, ensuring transparency, shared priorities, and predictable execution across teams. Who You'll Need to Bring 7+ years of experience in Program Management, Business Operations, Strategy, or Process Design, ideally in complex or fast-scaling environments. Proven ability to design and standardize workflows or service delivery models across teams or customer segments. Strong cross-functional leadership and communication skills; able to influence without authority. Ability to structure ambiguity, break down complex problems, and drive clarity and alignment. Comfortable working with data to evaluate operational efficiency, prioritize, and inform decision-making. Experience in the tech industry, regardless of specific business type. Fluent in English and Korean, able to collaborate effectively with internal and external stakeholders across global teams. Nice to Have Experience transforming manual workflows into semi- or fully-automated operational systems, including human-in-the-loop strategies. Background building playbooks, SOPs, enablement guides, training materials, or governance models. Experience with Intellectual Property. Experience leading change management and adoption programs across diverse customer or internal stakeholder groups. Familiarity with marketplace ecosystems, trust & safety programs, risk operations, or SaaS service delivery models. Strong facilitation skills to lead working groups, alignment sessions, and decision forums. Be Part of the MarqVision Team 전 세계 10여 개국의 팀원들과 함께 글로벌한 임팩트를 만들어갈 수 있습니다. 유연근무제(8~10AM 출근)와 재택근무(주 2일)를 통해 최적의 업무 환경을 선택할 수 있습니다. 입사 시 미국 주식 기반의 스톡옵션을 제공합니다. 구성원들의 건강을 위해 정기 건강검진을 지원합니다. 개인의 성장을 위해 오피스에서 영어 회화 교육을 지원합니다. 오피스 출근 시 점심 식대를, 야근 시 저녁 식대 및 택시비를 지원합니다. 팀 빌딩을 위한 팀 단위 회식비를 지원합니다. 다양한 간식, 음료, 커피, 맥주 등을 제공합니다. Interview Process Please submit all documents as a PDF file The interview process is as follows Application Review > Screening Interview > Hiring Manager Interview > Team Interview > Culture Fit Interview > Final Interview The interview process is subject to change. This is a full-time position with a 3-month probationary (trial) period Please ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment. Additional Reference MarqVision Company Blog Leadership Team Equal Opportunity At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve. By applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our Candidate Privacy Notice.

Responsibilities

Lead the Operations team to provide trademark filing services and nurture the existing customer base. Design standardized workflows and ensure operational excellence in trademark management.