LEAD PROGRAM MANAGER, MANAGED SERVICES

We’re looking for a dynamic, forward-thinking leader to join Rapid7 as a Lead Program Manager. This strategic role will focus on accelerating growth, operational scale, and innovation across all of our Managed Services offerings. You’ll be at the forefront of reimagining how we deliver, evolve, and scale our services to meet the changing needs of customers and the cybersecurity landscape.

THE SKILLS YOU’LL BRING INCLUDE:

• Bachelor’s or Master’s degree in Business Administration, Cybersecurity, Information Systems, or a related field.
• 10+ years of experience leading strategic business transformation efforts, preferably in a cybersecurity, SaaS, or Managed Services context.
• Demonstrated ability to lead complex programs involving multiple service lines, functions, and stakeholders.
• Deep understanding of managed services operations (e.g., MDR, MVM, MAS, VC), service lifecycle management, and delivery models.
• Proven success in launching and scaling new service offerings or delivery capabilities.
• Strong financial acumen and data-driven decision making; able to tie strategic initiatives to measurable business impact.
• Exceptional communication and stakeholder management skills, with experience influencing senior leadership and cross-functional teams.
• PMP, Lean Six Sigma, or Agile certifications (a plus).
• Comfortable in ambiguity, resilient through change, and excited to build what’s next.

ABOUT THE ROLE

As the Lead Program Manager, you will drive high-impact initiatives that shape the future of our Managed Services business. From introducing new operating models and delivery frameworks to launching scalable service innovations, you will act as a catalyst for change across the organization.
You will work closely with Product, Engineering, Customer Success, Operations, and Sales to ensure strategic alignment, delivery excellence, and measurable business impact.

WHAT YOU’LL DO

Drive Strategic Transformation Across All Managed Services

• Lead the vision, strategy, and roadmap for business transformation initiatives that span people, process, and technology.
• Identify opportunities for service innovation, delivery model optimization, and automation that improve customer outcomes and business scalability.
• Collaborate with executive stakeholders to define transformation goals and ensure alignment with company-wide priorities.
• Operationalize and Scale Service Innovation
• Partner with Service Delivery, Product Management, and Engineering to build and launch new service capabilities.
• Design and implement frameworks that enable repeatability, efficiency, and operational excellence across all Managed Services offerings.
• Monitor key performance indicators to evaluate the success of transformation efforts and continuously optimize for impact.
• Lead Cross-Functional Execution
• Champion cross-functional initiatives and programs that deliver measurable improvements in service delivery, customer experience, and financial performance.
• Lead project teams, transformation workstreams, and working groups to ensure accountability and progress.
• Navigate organizational complexity and influence change at all levels of the business.
• Enable Cultural and Organizational Change
• Serve as a change agent, helping teams adapt to new ways of working and embrace continuous improvement.
• Foster a culture of innovation, agility, and customer-first thinking across Managed Services.
• Coach and mentor teams to adopt transformation best practices and drive long-term success.