LEAD, PROJECT at Qualfon Philippines Incorporated

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Documentation, Reports, Data Management, Business Software Applications, Communication, Risk Analysis, Root-Cause Analysis, Client Coordination

Industry

Outsourcing and Offshoring Consulting

Description

Overview LEAD, PROJECTRole: LEAD, PROJECT Responsibilities Main Objectives and Duties 1. Responsible for the successful implementation of any internal and external projects assigned within time and budget Understands both SOW and project requirements aligning with the company’s standards. Follows departmental business process during project implementation. Ensures alignment. Conducts risk analysis. Designs mitigation plans. 2. Displays active participation through follow‑ups on the progress of the plan Executes and coordinates the activities to the Project Committee based on the Master Plan. Conducts root‑cause analysis. Assists in creating solutions. Coordinates the efforts of the team to obtain overall progress and identify challenges. Reviews departmental deliverables. Controls delivery to the client to ensure quality. Validates and reviews timelines with the Project Committee. 3. Acts as the company’s main POC for the client during implementations Establishes constant communication with the client regarding project progress. Provides accurate and detailed information through reports, calls, and meetings. Coordinates with the client’s main POC. Ensures SOW alignment. Serves as mediator between the Project Committee and client. Communicates changes, progress, and statuses to the client. Ensures alignment of the internal team with the client. Introduces the Project Committee to the client. 4. Provides support to implemented programs after “Go Live” Provides support to operations for 4 weeks after Go Live. Observes consistency and adherence to client requirements. Completes and provides implementation reports to clients for transition to Operations. Completes necessary follow‑ups on open items. Ensures full closure of the project. Ensures implementation audit is conducted with internal departments. Measures alignment with the client’s requirements and company standards (QGBM). Sends evaluation surveys to clients to assess the overall process. 5. Provides support to the Operations Department from a project management perspective Designs project plans for new projects. Presents the designed plan during official program launch. Assigns priority level to any projects. Tracks and controls project progress. Provides consultancy services to the Operations Department. 6. Supports and conducts internal trainings or skill enhancement trainings Receives internal and external trainings. Conducts teach‑backs. Develops internal or skill‑enhancement trainings. Qualifications Qualifications Bachelor’s degree holder. At least 6 months to 1 year of work experience in a related field. Area of Expertise / Skills Project Management Orientation Exposure to call center industry language Competencies Project Management Documentation and Reports Data Management Business Software Applications Communication

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Responsibilities

This role is responsible for the successful implementation of assigned internal and external projects, ensuring they are completed within time and budget while adhering to company standards. The Lead acts as the main client point of contact during implementations, manages progress communication, and provides post-implementation support for four weeks after Go Live.