LEAD, PROJECT at Qualfon Philippines Incorporated

Dumaguete, Negros Oriental, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Documentation and Reports, Data Management, Business Software Applications, Communication

Industry

Outsourcing and Offshoring Consulting

Description

Overview Job Title: Lead, Project Responsibilities Main Objectives and Duties: Project Implementation Responsible for successful implementation of internal and external projects within time and budget. Understands SOW and project requirements aligned with company standards. Follows departmental business processes. Conducts risk analysis and designs mitigation plans. Active Participation Executes and coordinates activities with the Project Committee based on the Master Plan. Conducts root-cause analysis and assists in creating solutions. Coordinates team efforts to ensure progress and identify challenges. Reviews departmental deliverables and controls client delivery for quality. Validates and reviews timelines with the Project Committee. Client Point of Contact Acts as the main POC for the client during implementations. Maintains constant communication and provides detailed reports, calls, and meetings. Coordinates with the client’s main POC and ensures SOW alignment. Serves as mediator between Project Committee and client. Communicates changes, progress, and statuses. Aligns internal team with client and introduces project committee. Post-Go Live Support Supports operations for 4 weeks post-Go Live. Ensures consistency and adherence to client requirements. Completes implementation report for transition to Operations. Follows up on open items and ensures full project closure. Conducts implementation audit and measures alignment with client requirements and company standards (QGBM). Sends evaluation surveys to assess overall process. Support to Operations Department Designs project plans for new projects. Presents plans during program launch. Assigns priority levels and tracks project progress. Provides consultancy services to Operations. Training and Skill Enhancement Receives and conducts internal/external trainings. Conducts teach-backs and develops training programs. Qualifications Qualifications: Bachelor’s Degree holder. 6 months to 1 year of related work experience. Project Management orientation. Exposure to call center industry language. Skills and Competencies: Project Management Documentation and Reports Data Management Business Software Applications Communication

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Lead, Project is responsible for the successful implementation of internal and external projects, ensuring they are completed within time and budget. This role involves acting as the main point of contact for clients, coordinating team efforts, and providing post-go live support.