Lead, Provider Engagement and Adoption

at  Fraser Health

Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?:
Are you a clinician with a passion for improving healthcare in digitally enabled environments? Are you looking for an opportunity to be at the leading edge of a rapidly evolving field?
Fraser Health is leveraging technology and innovation to continuously improve the quality, consistency, and safety of our patient care. We are laying the foundation for digital transformation with a fully electronic health record and embarking on a journey to implement MEDITECH Expanse across the region. We are leveraging digital and virtual innovations to simplify health system navigation and improve access to health care, and we are finding practical ways to incorporate artificial intelligence into practice.
On this digital transformation journey, we are looking for a clear, caring, and courageous leader to work closely with our providers (physicians, nurse practitioners, and midwives) and medical leadership to bridge the gap between clinical practice and innovative digital solutions. As a Provider Engagement and Adoption Lead, you will leverage your clinical expertise to support the implementation, adoption, and optimization of cutting-edge health technologies, ensuring they meet the needs of providers. Your insights will directly influence the development of our electronic health records (EHR), clinical decision support systems, and more – helping improve care delivery, streamline workflows, and enhance patient outcomes.
In this role, you will work closely with multidisciplinary teams, including clinical leaders, IT professionals, data scientists, and operational leaders to ensure technology is effectively integrated into day-to-day clinical practice. Your leadership will be crucial in ensuring that the voice of providers is heard and that technology solutions align with our digital health strategic objective of providing a frictionless provider experience.
We are currently hiring for a Full Time position based out of Central City Tower, Surrey, B.C.

PROFESSIONAL/TECHNICAL CAPABILITIES:

• Demonstrated experience with Meditech Expanse or equivalent healthcare information system.
• Experience working with physicians and clinicians in relevant clinical setting.
• Resourceful; well organized; systematic analysis; strategic and critical thinking; attention to detail; leadership and management skills.
• Demonstrated ability to exercise tact, good judgment and initiative; deal with frequent and random changes; and make decisions regarding a wide variety of complex business matters.
• Demonstrated ability to use database, spreadsheet, and word processing software at an advanced level.

Reporting to the Project Director, Integrated Plan of Care (IPOC), the Lead Provider Engagement and Adoption is an integral leader to achieve adoption, evaluation and ongoing quality improvement deliverables. This role will work collaboratively with local physician champions and ACMIOs to identify solutions for clinical, operational, and financial requirements through all stages of design, configuration, validation, and testing of the Advance digital solutions under CMIO. The Lead will support ongoing physician engagement, readiness, and evaluation/outcome measurement. This will ensure that the clinical information system adoption strategy renders the intended benefits with respect to utilization at the direct care level, improved patient care and health outcomes, is aligned with leading clinical practice standards, and enacts the Advance vision into all aspects of the transformational learning, evaluation, and sustainment strategies.

Responsibilities:

• Leads and supports the strategy and change management initiatives to support provider practice in the adoption of Meditech Advance, in alignment with the strategic road map for Digital Health transformation.
• Provides oversight and recommendations to provider change management efforts and guidance on engagement strategies.
• Focuses on quality of providers’ experiences; supports CMIO efforts in providers engagements around adoption of Meditech Expanse.
• Liaises with local physician champions and ACMIOs to identify clinical, operational, and financial requirements.
• Leads and supports cross-functional teams and designated provider experience liaisons, sets priorities, assigns work and monitors to ensure teams meet deadlines and objectives.
• Supports translation of provider requirements into technical and workflow-based solutions.
• Acts as a change agent/escalation point for clinical issues and constraints relevant to providers, in the identification, development, planning, implementation, and sustainment of clinical informatics strategies in support of quality patient care and professional practice.
• Facilitates solution finding to improve technical systems, work processes, and providers experience.
• Directs and coordinates the completion of core deliverables to ensure they are of high quality. These deliverables include, but are not limited to:
• Physician engagement strategies including change management/adoption plan;
• Program evaluation strategy, plan and summary reports; and
• Outcomes and compliance (e.g., CPOE monitoring) reports.
• Leads communications with providers and provider groups via various channels.

Qualifications:
Master’s degree in Nursing, Health Sciences Professional field, Clinical Informatics, or related discipline, plus five (5) to seven (7) years’ recent, related experience in project management experience in a complex health care setting required; a clinical background and health informatics experience strongly preferred.