JOB SUMMARY

We are seeking a detail-oriented Quality Assurance Analyst to join our dynamic team. The role will support the advancement of digital technology enabling improvement in client service delivery.

QUALIFICATIONS:

• A minimum of 5 years demonstrated experience within Quality Assurance; ∙ Extensive knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication;
• Excellent organizational skills and attention to detail;
• Ability to create test plans and cases from specifications or verbal communications;
• Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support;
• Strong analytical and problem-solving skills;
• Proficient with Microsoft Office Suite or related software;
• Proficient with DevOps is mandatory;
• Accessibility testing experience is an asset;
• Experience with Behavior Driven Development (BDD) tools are an asset; and
• Experience working with CRM is mandatory.
  Job Type: Fixed term contract
  Contract length: 7 months
  Pay: $70,000.00-$90,000.00 per year
  Work Location: Remot

• Providing leadership and scheduling in QA to the QA team and ensure communication with the Project Managers and the Product/Program Manager;
• Acting as the key liaison and triage between the client and the technology team, ensuring they are corrected at the appropriate time based on priority and urgency;
• Providing support and training to clients for UAT testing;
• Providing reporting on velocity of QA, triage variances;
• Working jointly with clients and the Supervisor of Digital Content to ensure quality software is delivered meeting the requirements;
• Working jointly with leadership draft quality assurance policies and procedures and implement quality assurance standards and procedures;
• Reviewing design specifications to understand the scope, requirements, and function of the software product;
• Identifying appropriate parameters, functions, and data to test and validate. Parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards including accessibility;
• Employing methods to reduce variances;
• Creating and reporting on quality assurance performance measures;
• Working with MS Azure DevOps to track variances;
• Triaging variances, and ensure they are corrected at the appropriate time based on priority and urgency;
• Working with the Project teams to identify and automate tests;
• Conducting testing to ensure products perform according to user requirements and within established guidelines;
• Identifying, logging, and recreating error codes, bugs, and defects;
• When a product does not perform within specifications, reports defects to developers while identifying and recommending solutions, improvements, and updates; and
• Performing other duties as assigned.