Lead Quality Manager at Welocalize

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Planning, Portfolio Governance, People Leadership, Client Communication, Negotiation, Spreadsheets, BI, SQL, ETL, Quality Systems, Compliance Expertise, Risk Management, Training, Coaching, Performance Management, Automation

Industry

Translation and Localization

Description

If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact servicedesk@welocalize.com subject Workday Candidate Login When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS. Thank you! NOTICE: For Privacy Policy please review here Job Responsibilities: Owns program-level quality strategy execution for high-volume initiatives. Aligns team performance with organizational goals; ensures process optimization and delivery excellence within budgets and timelines. Partners with the Operations Manager. Key Responsibilities Set program quality goals, roadmap, and operating rhythms (cadence, audit plan, reviews). Manage a team of Analysts and Coordinators; hire, coach, and run performance cycles. Co-own client governance with Ops; align on scope, priorities, and changes. Standardize SOPs/rubrics; oversee training/certification paths and knowledge base. Define core dashboards/metrics; drive actions for speed, quality, and cost. Champion compliance, privacy, and security; ensure audit readiness. Coordinate with Vendor Management on SLAs, capacity, and improvement plans. Sponsor automation pilots and scale proven solutions with Ops Tech/Product. Own risk management at program level; ensure documented CAPA with follow-through. Build succession pipelines and skills matrices for the team. Additional Job Details: Education Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering. Experience 3–5 years in quality/ops; 3–5 years managing teams or multi-workstreams. Skills Program planning and portfolio governance. People leadership (goals, coaching, delegation, feedback). Senior client communication and negotiation. Strong spreadsheets/BI; SQL/ETL familiarity is a plus. Quality systems (SOPs, QA gates, acceptance criteria) and compliance expertise. Scope & Autonomy Manages a single program/team end-to-end; sets standards and rhythms. Makes day-to-day and tactical strategic decisions; escalates only high-impact items. Partners with Operations Manager on client outcomes and team performance. Welocalize is a leading technology-enabled provider of translation, localization, and AI-driven content solutions, helping businesses communicate, innovate, and grow globally. Specializing in complex and regulated industries, Welocalize delivers precise, scalable multilingual content through a powerful combination of advanced AI technologies and expert human talent. At the core is Welocalize’s AI-enabled OPAL platform, which transforms translation workflows by integrating machine translation (MT) and large language models (LLMs) to provide fast, accurate, and culturally relevant content in over 300 languages. With a commitment to excellence, Welocalize holds 7 ISO certifications. Welocalize is headquartered in New York with offices all over the globe.

Responsibilities

The Lead Quality Manager is responsible for executing program-level quality strategies for high-volume initiatives and aligning team performance with organizational goals. This role includes managing a team, standardizing processes, and ensuring compliance and audit readiness.