Parklands Surgery is a busy GP surgery in central Chichester.
We are looking for a dynamic, flexible and friendly lead receptionist, to work with our team of 8 reception staff.
Job description:
To be responsible for the efficient management and direction of the reception team, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the practice and supporting the management team.
Overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities
Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
Completing staff appraisals as required
Identify and deliver team training where required
Compiling reception staff rotas, co-ordinate leaves requests
Reviewing and updating all reception procedures as required
Develop, implement and embed efficient reception processes and procedures to adhere to extant legislation
Maintain an effective triage appointment system for all services
Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice
Coordinate the provision of temporary reception staff ensuring sufficient cover is provided for periods of leave and other staff absences
Provide initial guidance and advice to patients who wish to complain
Identify and raise significant events
Support the management team
Person Specification Skills

Essential

• Medical Practice background
• Excellent communication skills (written and oral)
• Strong IT skills (generic)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• S1 or Emis clinical system experience
• Experience managing people, undertaking appraisals.
• Complaint management and deescalating techniques.

Job Type: Part-time
Expected hours: 30 per week

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Sick pay

Work Location: In perso

Please refer the Job description for details