Job Title: Lead Receptionist
Reports To: The Lead Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
• 1+ year of lead experience preferred, or the equivalent of professional experiences.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal English communication skills.
• A strong task-driven personality driven by customer satisfaction.
• Ability to multi-task and prioritize tasks, assignments, and customer needs.
• Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required

• Delivers 5-star customer service to all employees and visitors across all communication channels.
• Manages incoming calls, routes them appropriately, and handles confidential calls with professionalism.
• Greets visitors, ensures NDA compliance, logs them in, and issues temporary access badges as needed.
• Issues facility access cards and follows up on returns of loaned cards, escalating to Security if necessary.
• Maintains current company phone and speed dial lists; trains and guides backup personnel.
• Notifies employees of deliveries or redirects items to the Mail Room when appropriate.
• Provides light administrative support, including meeting room bookings, catering orders, and special projects.Supports shared spaces: maintains reception area, kitchen, barista station, and conference rooms.
• Sets up meeting rooms and monitors/restocks office supplies and copy/print equipment.
• Builds strong internal relationships, maintains professionalism, and handles sensitive inquiries with discretion.
• Takes initiative during downtime and provides backup office support as needed.
• Delegates tasks, sets deadlines, and monitors project progress; communicates updates clearly.

• Collaborates with supervisors to meet daily site operational needs.

  Competencies:

• Driven by client satisfaction

• Strong integrity, solid business ethics
• Excellent communication skills
• Expert in customer service skills, professional attitude, and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Strong attention to detail
• Strong aptitude in effectively managing time and on-going tasks
• Results-oriented
• Works well with people both internal (SPS) and external (assigned client)
• Fast learner

• Good at following instructions and handling change and/or adverse situations in customer service environments

  Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.

• 1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
• 1+ year of lead experience preferred, or the equivalent of professional experiences.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal English communication skills.
• A strong task-driven personality driven by customer satisfaction.
• Ability to multi-task and prioritize tasks, assignments, and customer needs.
• Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
• Required to maintain an overall professional appearance and attitude.

• Adhere to all policies and procedures required.

  Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).

• Ability to lift or move 40 lbs. or greater frequently.

  Travel: None or Negligible
  Other Duties:
  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.