Lead Resident Service Coordinator- Trevecca Towers at LHP Capital, LLC

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Advocacy, Client Support, Intermediary Role, Issue Resolution, Confidentiality, Social Service Delivery, Resource Knowledge, Problem-Solving, Computer Operation, Customer Service, Fair Housing Compliance, Cultural Awareness, Intake, Referral, Event Sponsorship

Industry

Real Estate

Description

Description A Company Committed to Work-Life Balance At LHP, we believe a strong workweek should still leave room for life. That’s why we offer Me Time — a company-paid benefit that gives employees up to 4 hours off on Fridays for personal time. Use it to recharge, take care of appointments, or simply start the weekend early. It’s part of our commitment to treating employees with respect and flexibility. What LHP has to offer... $500 Sign-On Bonus. Quarterly bonus plan. Continued skill training and career growth opportunities. Paid time off of up to 15 days per year with annual rollover allowance. 11 recognized Holidays and Volunteer Time Off. Employee sponsored Cigna Medical, Dental, & Vision plan. 401(k) plus generous company match. Military Encouraged Employer Housing with Purpose LHP is a national leader in the development and management of affordable housing. We acquire and renovate communities to create safe, stable housing and long-term positive impact. With more than 12,900 apartment units, 95 properties, and operations in 13 states, LHP has invested over $1.1 billion in affordable housing development. We’re consistently ranked among the nation’s Top 50 Affordable Housing Owners by Affordable Housing Finance. Learn more about life at LHP: https://www.youtube.com/watch?v=FCk_IMqgUZU&feature=youtu.be Your Role on the Team The Lead Service Coordinator will lead and oversee all Resident Service Coordinators of the property. The Lead acts as an advocate for their clients and provide information on how they can access community services. In addition, they work as an intermediary between clients, often serving in a support role for them during difficult times. The Lead Resident Service Coordinator will work with the Community Manager and staff, without releasing confidential information, to resolve residents' issues. Skills & Qualifications A Bachelor’s of Social Work, Psychology is preferred or comparable experience for 2-3 years in social service delivery with elderly and/or disabled populations 2-3 years' experience in social service delivery with elderly and/or family populations. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve and provide results for the residents they serve. Must be able to operate a computer, calculator, software, and telephone system. The Resident Service Coordinator must have the ability to provide customer service to all residents and applicants. It is the policy of LHP Management, LLC that all Resident Service Coordinators adhere to EQUAL OPPORTUNITY and FAIR HOUSING Requirements. The resident service coordinator should be acquainted with the cultural backgrounds and economic status of the residents. It must be remembered at all times that we are often dealing with people with economic problems. The Resident Service Coordinator should be able to handle these problems with a fair approach to the situations that may exist. Essential Duties & Responsibilities Provides general service management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community. Effectively and professionally represent the owner at all times. Partner with local agencies to sponsor wellness and educational events based on findings in daily research that will benefit the residents. Assists the residents in building informal support networks with other residents, family and friends. Analyze the types, frequency, and other characteristics of services that residents use, need, and want Research residents' participation in, and satisfaction with, educational and social programs, residents' interest in new programs, and barriers to greater participation Observe residents for needs. Help residents build informal support networks with other residents, family, and friends. May be required to drive personal vehicle for company business such as picking up event supplies, attending training, etc Valid Drivers License

Responsibilities

The Lead Service Coordinator will lead and oversee all Resident Service Coordinators at the property, acting as an advocate and intermediary to help clients access community services and resolve resident issues in partnership with management staff. Essential duties include providing general service management such as intake, education, and referral to service providers, while also analyzing resident service needs and helping build informal support networks.