Lead Residential Advocate at Appleseed Community Mental Health Center Inc

Ashland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassion, Dependability, Trauma-Informed Care, Crisis Intervention, Safety Planning, Documentation, Communication, Problem-Solving, Judgment, Conflict Resolution, Mentoring, Life Skills Assistance, Confidentiality, Compliance, Liaison

Industry

Mental Health Care

Description

Description Appleseed Community Mental Health Center is seeking a compassionate and dependable Residential Advocate to join our Safe Haven shelter team. This full-time, first-shift position (Monday–Friday, 8:00 a.m. to 4:30 p.m.) provides support to survivors of domestic violence and sexual assault. This role is ideal for someone who is calm under pressure, values trauma-informed care, and is dedicated to creating a safe and supportive environment for residents. Job Overview: The Lead Residential Advocate provides trauma-informed compassionate and confidential support to victims across various platforms, including phone hotline, online chat, text, and instant messaging. This position plays a key role in ensuring that survivors of domestic violence, sexual assault, and related forms of violence receive confidential, compassionate, and timely support. The Lead Residential Advocate assists with the day-to-day operations of the shelter, including resident needs, crisis intervention, safety planning, and documentation. Responsibilities also include general cleaning duties and upkeep of the shelter to help maintain a safe, welcoming, and comfortable environment for all residents and staff. As the lead advocate you also perform duties assisting residents with life skills, appointments, transportation and mentoring. The lead advocate will also act as a mentor to the newer and less experienced advocates. Job Functions: Greets residents and visitors in a welcoming manner, ensuring their concerns are addressed upon entry. Provide crisis support and trauma-informed services to shelter residents and hotline requests. Offer individualized safety planning, in-person support, and follow-up services. Support residents in accessing basic needs, including food, clothing, transportation, hygiene supplies, and other shelter resources. Acts as a liaison for any conflict resolution needs among residents Addresses any compliance issues with residents prior to seeking assistance from Shelter Manager Addresses residents in a trauma-informed manner while speaking to them and regarding them to co-workers Assist with daily shelter operations, including health and safety checks, cleaning tasks, and encouraging positive interactions among residents. Maintain confidentiality and deliver services in alignment with ODVN (Ohio Domestic Violence Network) and OAESV (Ohio Alliance to End Sexual Violence) standards. Demonstrate knowledge of shelter rights and responsibilities and educate residents as needed. Use Language Line, video phone, or other tools to serve Limited English Proficient and/or Deaf/Hard of Hearing individuals. Complete timely and accurate documentation of client intakes, exits, resource referrals, and services in Osnium. Responsible for providing clear and concise shift summaries through both verbal communication and written documentation to ensure continuity of operations. Administer outcome and exit surveys with residents and documenting in Osnium upon completion Communicate concerns respectfully to the Shelter Manager or Program Director as needed. Participate in staff meetings, training, and supervisory sessions. Provides confidential and timely supportive services to survivors and secondary survivors of domestic violence, sexual assault, dating violence, and/or stalking as well provide 24-hour crisis hotline and/or in person crisis intervention, hospital advocacy, court advocacy, individualized safety planning, follow-ups, resources and information, and other services as needed as well as education and outreach. Perform other duties as assigned by the Shelter Manager or Program Director. Job Requirements: High school diploma or equivalent required. Experience working with individuals affected by domestic violence, sexual assault, or related trauma preferred. Strong communication and problem-solving skills. Ability to work independently and exercise sound judgment under pressure. Must pass background check, drug test and meet all agency hiring standards. Ability to lift up to 20 lbs. Benefits Competitive compensation Medical /dental /vision Life insurance Pet Insurance Minimum 2 weeks accrued paid vacation 6 self-care days 8 accrued sick days 8 paid holidays 403b w/ Retirement match Annual pay increases with performance PSLF Eligible Position Appleseed Community Mental Health Center, Inc. is committed to provide equal employment and advancement opportunities to all people. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by law. Appleseed Community Mental Health Center is a drug-free workplace, including marijuana. All employment offers are contingent upon the successful completion of a background check and pre-employment drug screening.

Responsibilities

The Lead Residential Advocate provides trauma-informed, compassionate, and confidential support to survivors of domestic violence and sexual assault via various platforms, while also assisting with day-to-day shelter operations, crisis intervention, and safety planning. This lead role also involves mentoring newer advocates and assisting residents with life skills, appointments, and transportation.