ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.
Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

WHO WE ARE LOOKING FOR:

The Lead Residential Counselor provides day-to-day coordination of transitional housing operations and oversight of the Residential Counselor team serving Transitional Aged Youth (TAY) at Hope Solutions. This role ensures the creation and maintenance of a safe, supportive, and developmentally appropriate living environment for youth ages 18–25 who are experiencing or at risk of homelessness.
Working onsite, the Lead Residential Counselor models trauma-informed, strength-based, and culturally responsive care while supervising staff, managing crises, and supporting the emotional and behavioral needs of residents.
In collaboration with Case Managers, Residential Counselors, and community providers, the Lead Residential Counselor reinforces individualized service plans that help youth stabilize, build life skills, and progress toward long-term housing and self-defined goals. This position plays a critical leadership role in maintaining a safe, organized and habitable environment while also ensuring program consistency across shifts, supporting staff performance, and fostering a positive and empowering environment where young people feel respected, seen, and supported as they navigate this pivotal stage of life.
Supervisory Responsibility: None

POSITION QUALIFICATIONS:

• Knowledge of and belief in “Housing First” philosophy and strategies.
• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
• BA degree in social work or related field; equivalent experience will be considered.
• Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
• Bi-lingual in English/Spanish preferred.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

PHYSICAL QUALIFICATIONS:

• The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.

LEAD ROLE:

• Be a point of contact for any resident or staff concerns.
• Ensure monthly scheduling of all Residential Counselor shifts.
• Hold responsibility for filling shifts when staff call out and support Residential Counselor team to adhere to procedures for requesting/documenting time off.
• Ensure Residential Counselor documentation is completed in a timely manner (including but not limited to log entries, incident reports, and shift change inspections).
• Ensure all residents are entered in the database system, and that current resident list is updated on an as needed basis.
• Provide staff training on Residential Counselor responsibilities and data systems.

ORGANIZATIONAL/ADMINISTRATIVE RESPONSIBILITIES:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
• Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
• Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
• Document all services provided in a timely manner.
• Assist with data generation for reports and funding applications as needed.
• Perform other duties and responsibilities as assigned.
• On-call, after-hours, and backup work may be required.