Lead Resource Planner at Racq

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Resource Planning, Roster Efficiencies, Staff Engagement, Training, Coaching, Stakeholder Management, Operational Efficiencies, Rostering Practices, Project Leadership, Microsoft Office, Excel, Word, PowerPoint, Aspect WFM/WFO, Communication, Negotiation

Industry

Financial Services

Description

Lead Resource Planner Are you ready to take the next step into your career? As the Lead Resource Planner, you help lead and identify frontline roster efficiencies, optimise service to member and staff engagement relevant to schedules, and resource planning initiatives within the resource planning team and across frontline operations Key responsibilities; Identify and deliver training and coaching for resource planners and Dispatch Officers Management of relationships and interactions with stakeholders to drive optimal operational efficiencies. Facilitating the delivery of monthly operating cycles, oversee delivery deadlines and distribute workload across resource planners Identify and deliver operational efficiencies, rostering practices and operational functions for frontline staffing Project lead, working with staff that are the SME for the business unit About you; 3-5 years’ experience as a Workforce Planner/consultant or scheduler Proficient in Microsoft Office Skills (Excel, Word and PowerPoint). High ability in Aspect WFM/WFO, or other WFM systems Experience in a customer service environment. Demonstrated ability to drive continual improvement. Excellent communication, negotiation and presentation skills which deliver results for the business. High degree of accuracy and attention to detail. Demonstrated high level of interpersonal skills for negotiating priorities and conflict resolution. Demonstrated ability to solve routine problems and to apply initiative to unusual/unknown situations. Why join RACQ? It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying. What we offer you: Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include: Financial benefits and discounts on a range of banking, assistance and insurance products Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest. A range of flexible working and leave options, parental leave of 16 weeks , purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave. Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP). Invest in your development with in-house development programs and access to an extensive digital learning platform. You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits Questions or require any adjustments? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at HR@racq.com.au.

Responsibilities

The Lead Resource Planner is responsible for leading and identifying frontline roster efficiencies, optimizing service to members, and managing resource planning initiatives across the team and operations. Key duties include delivering training and coaching for planners and Dispatch Officers, managing stakeholder relationships, and overseeing monthly operating cycles and deadlines.