Lead Sales Associate Brookhurst Store at Goodwill Industries of Orange County CA

Anaheim, California, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Training, Sales, Customer Service, Cashiering, Merchandising, Problem-Solving, Communication, Flexibility, Ethical Standards, Housekeeping Standards, Performance Review, Compliance, Coaching, Disciplinary Action, Initiative

Industry

Non-profit Organizations

Description

PURPOSE OF POSITION: To assist in managing retail store operations to achieve store revenue and expense goals. Position provides back up to the Store Manager and Assistant Store Manager in their absence. Primary areas of responsibility include: staff management and training, sales, production, merchandising, and signage. DUTIES AND RESPONSIBILITIES: Assists the Manager in training and leading sales associates, program participants, and volunteers in the following areas: store and company policies and procedures, sorting/processing, selling, pricing, hanging, stocking, merchandising, cashiering, resolving customer service issues, and maintaining store housekeeping standards. Provides direction to volunteers working in the store. Completes the required daily paperwork according to established deadlines. Oversees cashiering functions and all related transactions. Performs cashiering functions only as a backup as needed. Responds to telephone and customer inquiries. Provides coaching and counseling to subordinate staff and volunteers as required to resolve work-related issues and administers disciplinary action according to guidelines, and within established parameters. Provides input to performance review process. Follows all cash-handling policies and holds sales associates accountable when in charge of the store. Maintains established customer service standards. Resolves customer complaints in the absence of the Store Manager and Assistant Store Manager. Ensures compliance with all Loomis Safe procedures. Prepares daily reports as needed. Interacts and communicates effectively with management, co-workers, program participants, and the public. Models the highest ethical standards. Promotes a safe working environment; monitors Associate working behaviors to ensure compliance, as well. Assists in ensuring Associates understand and comply with agency policies and procedures. Acts as a key player in the development of individuals within the Associate Team. MINIMUM JOB REQUIREMENTS: High school diploma or GED. If applicant has no GED, a plan to pursue a GED would need to be established within the first six months on the job. Two years retail sales experience, including cashiering, preferred. Prior supervisory experience preferred. Ability to stand for 7-8 hours per day. Ability to lift 50 pounds. Must be flexible as to work location, may work at other Orange County store locations based on business needs. Must have reliable transportation to attend company meetings. Flexibility to work varying schedules (days, evenings, weekends, and holidays). Ability to work overtime during peak periods or as required. Ability to speak English effectively to communicate with customers, supervisors, program participants, and co-workers. OTHER: Position requires the ability to work independently with minimal supervision; use initiative and exercise problem-solving skills and good judgment in managing store operations. Flexibility and adaptability are also required to manage interruptions and variation in priorities and management responsibilities. Position also requires the ability to maintain confidentiality of information.

Responsibilities

Assist in managing retail store operations to achieve revenue and expense goals. Provide backup to the Store Manager and Assistant Store Manager, focusing on staff management, sales, production, merchandising, and customer service.