We are seeking a Lead Salesforce Business Analyst to play a pivotal role in the ongoing development of a dynamic mobile web application built on the Salesforce platform, including Service Cloud and Experience Cloud. This is a leadership position suited for someone with 5+ years of experience in Salesforce-based business analysis, exceptional communication skills, and a passion for human-centered digital products.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

REQUIREMENTS

• 5+ years of experience as a Salesforce Business Analyst
• Deep experience with Salesforce Service Cloud and Salesforce Experience Cloud
• Strong skills in UX/UI design tools and principles
• Experience in Agile/Scrum environments with cross-functional teams
• Proven track record in leading requirement discovery and documentation
• Ability to manage and mentor junior analysts and guide team deliverables
• Strong analytical thinking and stakeholder communication skills
• Experience supporting UAT and QA with an emphasis on quality delivery
• Proficiency in creating detailed documentation for business and end users
• English level B2+ or higher

• Own the full product lifecycle from ideation through delivery and continuous improvement
• Translate strategic business goals into scalable Salesforce solutions
• Lead refinement of complex business requirements, and oversee documentation of process flows and user stories
• Drive analysis of business needs, identifying risks and high-value opportunities for impact
• Guide the organization and prioritization of user stories into epics and phases
• Act as a liaison between business units, design, and technical teams to ensure alignment and clarity
• Lead stakeholder engagements, providing demos, training, and guidance
• Support and lead backlog grooming in collaboration with the Product Manager and Scrum Master
• Oversee UAT planning and ensure end-user readiness for new features and releases
• Collaborate with design resources to ensure excellent UX/UI and adherence to accessibility standards
• Review performance metrics and lead evaluations of system change requests
• Author and oversee the creation of knowledge base content, release notes, and training materials
• Stay current with Salesforce platform capabilities and guide effective product decision-making