ABOUT LUMEN

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

THE ROLE

As the Lead Salesforce Software Engineer, you will be responsible for designing, building, and maintaining scalable, secure, and reliable solutions for field operations. Provides technical leadership to a team of developers on the creation, delivery, and integration of complex software solutions that meet business requirements.

THE MAIN RESPONSIBILITIES

• Design and implement solutions on Salesforce Field Service (FSL) and the SFS Mobile App
• Customize Field Service Lightning components
• Develop scalable solutions using Apex, Lightning Web Components (LWC), and Visualforce
• Integrate Salesforce Field Service with third-party systems using APIs, middleware, and event-driven data models
• Optimize scheduling and routing configurations to meet field service needs
• Conduct workshops to align technical solutions with business goals and KPIs
• Provide on-call support, troubleshooting, and issue resolution for the SFS Mobile App
• Identify and implement process improvements leveraging AI and analytics
• Work with business stakeholders to translate service requirements into technical specifications
• Deliver training and documentation for end-users and administrators
• Effectively communicates and presents to both technical and nontechnical stakeholders