Lead / Senior UX Designer (LegalTech), Digital Society Products at Public Service Division

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UX Design, Research, Prototyping, Facilitation, Figma, Service Blueprinting, Journey Mapping, Visual Communication, Systems Thinking, Structured Content, Accessibility, Inclusive Design, Collaboration, User Experience Strategy, Legal Tech, AI Functions

Industry

IT Services and IT Consulting

Description

[What the role is] GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] The Government Digital Product (GDP) Team at GovTech drives the digital transformation of the Singapore Government. Within GDP, the Digital Society Products (DSP) team delivers high-impact digital services across housing, community, social, transport, public service, and legal domains. Formerly known as DCUBE (Digital Design & Development), DSP is a crossfunctional team comprising product managers, designers, engineers, and security specialists. We are hiring a UX Lead to join a forward-deployed team supporting legal tech modernisation at the Attorney-General’s Chambers. This is a senior individual contributor role, reporting to a UX Manager. You will lead end-to-end design work — from research and discovery through to prototyping and UI — for a suite of legal applications that support law enforcement, prosecutors, and policy officers. Your contributions will help shape how technology can enable access to justice. What You’ll Do You’ll lead design efforts across a portfolio of national legal systems undergoing a multi-year modernisation. Projects include: 1. Legislation drafting and publication platform Redesign the authoring and approval experience for structured legislative content 2.Legal case management system Work with legal officers to rethink and modularise how cases are tracked, managed, and resolved 3. Legal tools development Design focused tools for legal research, drafting, and advisory support, decoupled from legacy platforms 4. Structured document workflows Translate XML-based legal documents into usable, accessible digital interfaces, and support their migration to the Akoma Ntoso (AKN) standard You’ll shape the user experience strategy across these tools — conducting discovery, facilitating workshops, and creating prototypes that improve usability while respecting the complexity of legal work. Many tools may incorporate AI functions (e.g. summarisation, retrieval) with design work focusing on clarity, trust, and system usability. Responsibilities: Lead end-to-end design from user research through to UI handoff Conduct discovery with legal officers and policy stakeholders to understand real-world needs and constraints Translate domain complexity into structured service blueprints, user flows, and interaction patterns Design and validate low- to high-fidelity prototypes using tools like Figma Ensure accessibility, clarity, and usability across all legal interfaces Collaborate with engineers and product managers to deliver usable, scalable solutions Support the development of modular components and shared design practices across related tools [What we are looking for] Who We Are Looking For We’re seeking a thoughtful and experienced UX Lead to shape the user experience of Singapore’s legal tech systems. You’ll work on legislation drafting platforms, legal case management, and advisory tools — helping translate complex legal workflows into intuitive, accessible digital experiences. This role requires strong research, prototyping, and facilitation skills. We’re looking for someone who’s confident leading discovery, drawing out user needs from legal officers, and collaborating closely with engineers and PMs to deliver systems that are both usable and future-ready. Experience & Skills 8-12 years of experience in UX design, including both research and UI execution Proven ability to lead discovery in complex, rules-based domains Skilled in Figma, service blueprinting, journey mapping, and workshop facilitation Strong visual communication and systems thinking capabilities Experience working with structured content (e.g. forms, XML, data-heavy UIs) Comfortable presenting and defending design decisions to non-design stakeholders Bonus Points Experience in legal, civic, or policy-oriented tools Familiarity with XML-based formats (e.g. AKN) or structured content systems Exposure to document workflows, case systems, or enterprise content management Understanding of accessibility and inclusive design principle Traits We Value Thoughtful, principled design mindset Empathy for users in high-stakes, cognitive-heavy work Strong facilitation and listening skills Comfortable working in ambiguity and untangling legacy complexity Belief in public impact and the role of good design in governance Why Join Us? Be part of a mission-driven team transforming civic tech at scale Solve complex legal-tech challenges with modern AI tools Work closely with policy and legal stakeholders on meaningful national issues Design with real impact — your work directly supports justice, safety, and public trust Where You’ll Work This is a hybrid, forward-deployed role based at the Attorney-General’s Chambers, located in PARKROYAL COLLECTION Pickering. GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

You will lead end-to-end design work for a suite of legal applications, conducting user research and creating prototypes to improve usability. Your contributions will help shape how technology can enable access to justice.