Lead Server, SET (Full Time) at Montage International

Newport Beach, California, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

18.0

Posted On

26 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Customer service, Team leadership, Staff training, Menu knowledge, Wine service, Upselling, Customer engagement, Conflict resolution, Communication skills, Micros systems, Food and beverage operations, Inventory management, Table service, Hospitality management

Industry

Hospitality

Description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. At Pendry, It’s All Because of YOU! Lead Server Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it’s a way of life. Don’t just imagine the possibility—join us. Your Journey Supervise the day-to-day functions of the restaurant while providing excellent customer service and actively contributing to department requirements and standards Provide guidance, direction, and support to the server team, leading by example and fostering a positive work environment. Assign duties and responsibilities to servers, ensuring appropriate coverage and staffing levels based on business needs. Coach and mentor servers to improve performance, enhance service skills, and achieve service excellence. Conduct ongoing training sessions on menu knowledge, wine service, upselling techniques, and customer engagement strategies. Ensure food and beverages are being served in a professional and timely manner Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions. Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience. Maintain cleanliness and organization in the dining area, including clearing and resetting tables, wiping surfaces, and replenishing condiments. Monitor the set up and maintenance of the venue(s) to ensure all side work is complete Interact with guests to ensure a positive guest experience Attend daily pre-shift meetings Assist with ongoing service training Assist with the completion of daily shift reports as needed Deliver on guests’ expectations and have the desire to create WOW moments Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs About You You enjoy being an active business partner and passionate about spirits, wine, and food You are personable and love engaging with guests You are open to learning, developing, and growing both yourself, personally, and helping others do the same You are trustworthy and have integrity Must Haves Ability to work a flexible schedule, including weekends and holidays Ability to collaborate in a team environment Basic communication skills One year minimum of experience in food and beverage operations Prior supervisory experience, a plus Prior micros or other systems experience, a plus Luxury hotel experience, a plus You Will Enjoy Free meals Free uniforms and cleaning Ongoing community outreach events Hotel discounts Associates’ events throughout the year Healthcare benefits 401k retirement plan with company matching Physical Requirements Ability to stand and exercise mobility for extended periods of time during your scheduled shift Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis At Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location. The pay scale for Lead Server, SET is $18.00 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. Privacy Policy

Responsibilities

The Lead Server supervises daily restaurant operations, provides guidance to the server team, and ensures high-quality customer service. They are responsible for training staff, managing shift coverage, and maintaining the cleanliness and organization of the dining area.