Chenier Motors is looking for a Lead Service Advisor to join our team. If you have a passion for the automotive industry and are dedicated to delivering exceptional customer service, we want to hear from you.
We offer a positive work environment with room for growth and advancement. Full benefits will be available after 90 days of employment.

REQUIREMENTS:

• Must have automotive experience (preferably 3+ years in a similar role).
• Ability to develop and maintain positive relationships with customers and staff.
• Reliable attendance and punctuality.
• Strong customer-focused approach with excellent communication skills.
• Comfortable communicating with customers in-person, via phone, and email.
• Able to work under pressure in a fast-paced environment.
• Handle customer complaints in a calm, professional manner, finding effective solutions to resolve issues.
• Make sound decisions regarding service recommendations and customer concerns while ensuring customer satisfaction.
• Bilingual (English/French) preferred.
• Valid Ontario Driver’s License.

• Professionally greet all customers in a friendly and courteous manner.
• Schedule service appointments and write repair orders.
• Conduct the walk-around process with customers and provide clear explanations of vehicle issues.
• Track service progress and provide customers with regular updates.
• Prepare and present detailed estimates.
• Prepare customer invoices and ensure accuracy.
• Review completed work and invoices with customers.