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Lead - Service Audits & Capability & Training at Tata Teleservices

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Assessment, External Audits, Platform Audits, Audit Planning, Process Correction, Process Refinements, Internal Control Evaluation, Process Improvement, Document Drafting, Stakeholder Interlocks, Process Agreements, Digitalization, Workflow Streamlining, Customer Experience

Industry

Telecommunications

Description

* Risk Assessment - Conducting External Audits - Super Audits & Raw Audits * Platform Audits – Identification of issues * Audit Planning * Process Correction & Refinements -Following for agreed process steps with relevant stakeholders * Monthly process improvement closures * Internal Control Evaluation -Identifying process improvement gaps or new process changes * Drafting Process documents * Interlocks with Internal & External stakeholders * Process Agreements / Sign-Offs | Publishing Final Process Note * Identifying and prioritizing key areas and developing new features and functionalities which would benefit customer experience by streamlining workflows. Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Responsibilities

The role involves conducting various audits, including external, super, and raw audits, alongside platform audits to identify issues. Key duties also include planning audits, refining processes, evaluating internal controls, and drafting process documents.