Lead - Service Continuity at AGL

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Continuity, Disaster Recovery, Business Continuity Planning, OTSM Processes, Asset Management, Configuration Management, Project Management, Stakeholder Management, Vendor Management, Negotiation, Influencing, Cyber Security Foundations, Risk Assessment, Governance, Audit Coordination, Operational Stability

Industry

Utilities

Description

Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career. Join the change. Electrify your future. About the role The Service Continuity Lead sits within the IE Technology – Service Management team and is accountable for the resilience and reliability of Integrated Energy Technology applications, systems, and Operational Technology (OT) services. The role ensures effective disaster recovery (DR), business continuity (BCP), and service continuity practices are embedded across the lifecycle of OT services, enabling AGL to safely, securely, and sustainably operate its generation assets and commercial services. Reporting to the Head of Service Management – IE Technology, this role drives outcomes through strong governance, operational discipline, and partnership with managed service providers and Technology stakeholders. Please note this is a 12-month fixed term contract to cover parental leave. What you’ll be doing Lead service continuity, disaster recovery, and business continuity planning, testing, governance, and scheduling across IE Technology and drive remediation activity Own OTSM processes that support Technology resilience, preparedness, and recovery Oversee OT asset and configuration management, ensuring accuracy and effective service tiering Apply project management discipline to manage actions arising from audits, risk assessments, DR testing, and major incidents Partner with managed service providers and Technology teams to deliver resilience uplift initiatives to agreed scope, cost, and timelines Provide governance oversight, audit coordination, reporting, and insights across service continuity, risk, and operational stability Visit operational sites up to four times per year, as required. What you’ll bring Demonstrated experience in service continuity, disaster recovery, and business resiliency Project management experience delivering remediation, audit actions, and uplift initiatives in complex environments Proven stakeholder, vendor, negotiation, and influencing skills Broad understanding of IT, OT, and Energy industry trends, risks, and regulatory expectations Experience supporting large application and asset environments, with cyber security foundations We’d love to see your applications by Friday 15th May 2026. At AGL, we offer a wide range of benefits including: Flexible working: AGL offers a range of flexible working options including hybrid working and/or flexible hours. Staff discounts: Discounted energy, telco and solar plans: Available for employees, family and friends. Parental Leave: 20 weeks paid leave for the primary carer plus employer-paid superannuation on unpaid leave. Additional Leave: 1 week ‘Recharge Leave’ for eligible employees and salary sacrifice up to 6 weeks additional leave. Wellbeing Programs: Partnerships with Medibank and Fitness Passport and on-site health appointments (massage, skin checks etc.). AGL Shares: Up to $1000 as part of annual Share Reward plan and salary sacrifice up to $5000 of shares. *Benefits may change over time and vary based on role type and location. Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers AGL is proud to be a WORK180 Endorsed Employer for All Women. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL. Location Docklands VIC 3008 Job Family Group Information Technology - Internet-Based At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, move and work. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all. As life changes, we join the change, constantly evolving over more than 188 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure – renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful. We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

Responsibilities

Accountable for the resilience and reliability of Integrated Energy Technology applications and Operational Technology (OT) services. This involves leading disaster recovery, business continuity planning, and governance to ensure safe and sustainable operation of generation assets.