ABOUT THE JOB YOU’RE CONSIDERING

As a Lead Service Designer, you will drive the design of complex, user-centered services across the department. You will help set the vision for service design, ensuring that iterative processes lead to successful outcomes. You will champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

YOUR SKILLS AND EXPERIENCE

• Essential:
  Proven ability to lead complex, user-centered design projects from initial concept to final implementation.
  Experience in designing government or public services
  Strong knowledge of the GOV.UK service standard
  Strong skills in mentoring and coaching teams in iterative design practices.
  Expertise in integrating data-driven insights into service design.
  Experience in creating accessible and inclusive services.
  Ability to build and maintain strong, strategic relationships with key stakeholders.

Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

• Desirable:

Expertise in leading co-design sessions and integrating diverse perspectives.
Ability to define and lead the strategic direction of service design within the business area.

Qualifications:

• Degree in Service Design, Interaction Design, User Experience Design, or a related field or equivalent experience.
• Relevant professional certifications or equivalent experience.

You will support design decisions, communicate strategies, and coach others. Your role involves improving inclusive, accessible, and sustainable design practices, aligning user needs with organizational goals. You’ll be planning and running design sessions. You will also embed hypothesis-driven and iterative design practices, and help teams adapt to changes.
Additionally, you will lead and coordinate design work, advocate for user-centred design, and create an inclusive environment for designers.
See the following link for more details on expected skill levels required for the role: https://ddat-capability-framework.service.gov.uk/role/service-designer#lead-service-designer