Lead Service Designer - Product & Experience at Capco Singapore

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Customer-Centric Products, Experience Design, User Needs Translation, Data-Driven Blueprints, Journey Atlases, Design Delivery, Agile Teams, Storytelling, Research Skills, Communication Skills, Attention to Detail, Customer Journey Management, AI Experience, Inclusive Design, Sustainable Design

Industry

Financial Services

Description

Lead Service Designer – Product & Experience Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Design with impact. Lead with empathy. Transform experiences. The Role Capco is looking for a Lead Service Designer to help us create customer-centric products & services that drive meaningful change in finance. You’ll work across complex transformation programmes on current topics - from advancing inclusive design in hight street banking to helping some of the biggest names in business banking make their operating model more customer-driven. What You’ll Do Facilitate workshops and lead discovery activities to shape experience design strategies Translate user needs into concepts, blueprints and product & service prototypes Create data- driven blueprints and journey atlases to help clients manage experiences from product to company-wide levels Oversee design delivery, managing roadmaps, timelines, and junior designers Advocate for the power of design across multi-disciplinary teams What We’re Looking For Proven experience designing end-to-end digital products and multichannel services Experience in Customer Journey Management including tools like TheyDo etc AI experience: working on ML/AI client projects as well as using AI to accelerate your service design work Strong storytelling, research and communication skills Attention to detail and ability to manage multiple projects simultaneously Experience working in agile teams within consulting or financial services Bonus Points For Domain knowledge of banking, insurance, or capital markets Sustainable and/ or inclusive design experience and skills in an enterprise context Why Join Capco Be part of a close knit, multi-skilled and fast working design team Deliver high-impact technology solutions for Tier 1 financial and energy institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Help shape the future of human centric transformation across FS & Energy We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement Family Care: 8 complimentary backup care sessions for emergency childcare or elder care Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick- workshops, certifications, e-learning- your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development Healthcare Access: Convenient online GP services Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance Inclusion at Capco We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.

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Responsibilities

The Lead Service Designer will facilitate workshops and lead discovery activities to shape experience design strategies. They will oversee design delivery, managing roadmaps, timelines, and junior designers.