Lead Service Designer at Sanofi

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Service Management, Service Catalog Development, Project Management, Stakeholder Engagement, Process Mapping, Service Blueprinting, ServiceNow, Cross-functional Leadership, Coaching, Facilitation, Strategic Thinking, Process Documentation, Enterprise Service Management, Continuous Improvement, Business Domain Knowledge

Industry

Pharmaceutical Manufacturing

Description

About the job Our Team: This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions The Lead Service Designer serves as the strategic owner of service management processes, acting as a Process Lead while partnering with one or many service lines. This role empowers service lines to define, design, and maintain their service offerings and catalogs. By ensuring proper deployment on service management platforms, the Lead Service Designer drives optimal and efficient service delivery throughout the organization. Main responsibilities: Service Process Management Lead and own service management processes as a Process Lead Guide service lines in process implementation and adherence Develop and maintain process documentation, standards, and best practices Service Catalog Enablement Enable service lines to define and design their service offerings and catalogs Provide expertise and frameworks for effective service catalog development Facilitate service definition workshops and review sessions Ensure service catalogs align with business needs and organizational standards Project Management Lead service design and implementation projects from inception to completion Develop project plans with clear milestones, deliverables, and resource requirements Manage project scope, timeline, budget, and risks effectively Coordinate cross-functional teams to achieve project objectives Track project progress and provide regular status updates to stakeholders Service Management Solution Deployment Support service lines in deploying their catalogs on service management platforms Provide guidance on configuration best practices and standards Ensure proper integration between service catalogs and management tools Oversee implementation quality and consistency across service lines Stakeholder Engagement and Partnership Build strong partnerships with service line owners and managers Coach service lines on service design principles and methodologies Serve as a trusted advisor for service management questions and challenges Facilitate knowledge sharing and best practices across service lines Continuous Improvement Identify opportunities to enhance service definition and catalog processes Guide the implementation of feedback mechanisms to capture insights Drive standardization and efficiency in service catalog management Promote innovation in service design and delivery methods About you Experience: 5+ years of experience in service design, service management, or related fields Proven track record in guiding service catalog development and implementation Experience with service management tools and platforms (ServiceNow, etc.) Experience in applying service management frameworks Experience in project management and leading cross-functional initiatives Experience partnering with diverse stakeholders across organizational boundaries Experience in a business domain preferred Soft skills: Strong coaching and facilitation abilities Excellent communication skills with ability to translate complex concepts into clear guidance Strategic thinking with focus on enabling service lines for success Project management skills including planning, organization, and execution Persuasive in advocating for standardized approaches and solutions Collaborative mindset with ability to influence without direct authority Technical skills: Advanced in service design methodologies and techniques Strong in service catalog management principles and practices Proficient in project management methodologies and tools Proficient in process mapping, service blueprinting, and documentation Working knowledge of service management platforms and their capabilities Understanding of IT and business service management principles Languages: English (fluent) Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.

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Responsibilities

The Lead Service Designer acts as a strategic owner of service management processes, guiding service lines in defining and maintaining their service offerings and catalogs. They lead design and implementation projects to ensure efficient service delivery and integration on service management platforms.