WHO WE ARE:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
We dream big - We are seeking innovators who have a knack for designing immersive, creative and engaging digital ecosystems, products, and services – and we execute small – sweating the details to create consistent, performant customer experiences.
Our Experience team delivers for brands including Lego, Samsung, Yves-Saint Laurent Beauty, Ford, HSBC, Duracell, Microsoft, Diageo and Specsavers.

WHAT WE NEED FROM YOU

As a passionate and experienced Lead Service Designer, you will be dedicated to elevating our work and leading service designers to create meaningful, beautifully crafted products and services.
You’ll lead projects and teams in creating and implementing human-centered design strategies that enhance our clients’ services and customer/employee experiences.
This role requires an empathetic, strategic, and creative Lead with a deep background in service design, exceptional strategic thinking, and the ability to collaborate across multidisciplinary teams to drive innovative solutions.
This position requires a balance of hands-on work across multiple projects and line management time as part of the role. You’re able to thrive under pressure, keeping your cool when deadlines and budgets shift – mitigating risks, and adapting accordingly to ensure successful outcomes.
You can confidently make the case for what you believe in, always advocating for the people we’re designing for in front of internal teams and senior stakeholders. At the same time, you will be seen by the client project team and senior client stakeholders as a trusted expert practitioner and you will build strong trusted relationships with these groups, listening to their needs and effectively managing their expectations.

Please refer the Job description for details