ABOUT US

Tom’s Heating & Cooling Ltd. is a trusted provider of HVAC services for both residential and commercial clients. We are committed to delivering professional, honest, and efficient service to our customers. As we continue to grow, we are seeking a skilled and experienced Lead Service Technician to join our team.

POSITION SUMMARY

As the Lead Service Technician, you’ll take the lead on diagnosing, repairing, and maintaining HVAC systems. You’ll also mentor an apprentice technician, ensuring high-quality workmanship and customer satisfaction across every job.

SKILLS THAT SET YOU APART

• Excellent customer service and interpersonal skills
• High level of integrity and accountability
• Ability to work independently and as part of a team
• Strong time management and organizational skills
• Sharp attention to detail
• Calm and effective under pressure
• Adaptable with the ability to handle multiple tasks and shifting priorities

• Perform service calls and routine maintenance for residential and light commercial clients
• Diagnose and troubleshoot HVAC issues
• Interpret technical manuals, wiring diagrams, and blueprints
• Guide and mentor an apprentice technician on service techniques and safety practices
• Document all service activities using our field service app
• Communicate with clients in a courteous and professional manner
• Recommend system upgrades or replacements when necessary
• Stay informed on emerging technologies and licensing requirements
• Ensure compliance with safety regulations and industry standards
• Follow service standards and work instructions
• Perform other related duties as required