LOCATION

Greenville, South Carolina, United States Of America
Job Title:
Lead ServiceNow Portal Developer
Job Description
We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

LOCATION: SAN FRANCISCO (SFO), CA (ONSITE- 5 DAYS A WEEK)

Overview: We are looking for an experienced Technical Lead to drive the design and implementation of a modernized ServiceNow portal. The role emphasizes strong UI/UX best practices and requires collaboration with various stakeholders to deliver scalable solutions.

QUALIFICATIONS:

• Extensive experience in ServiceNow portal development and technical leadership.
• Strong understanding of UI/UX best practices and responsive design.
• Proven ability to collaborate effectively with cross-functional teams.
• Experience in driving architecture decisions and aligning with enterprise standards.
• Hands-on experience in custom application development and portal configuration.
• Excellent problem-solving skills and ability to optimize performance.
• Strong communication and leadership skills.
  This position offers a unique opportunity to lead technical innovation and influence the design of user-centric solutions within the ServiceNow platform.
  At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
  The base salary range for this position is $92,250 - $144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
  The deadline to apply for this position is 09/04/2025.
  Location:
  USA Fremont CA
  Language Requirements:
  Time Type:
  Full time
  Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.

• Technical Leadership: Lead the technical design and implementation of a modernized ServiceNow portal with a focus on UI/UX best practices.
• Collaboration: Work closely with product owners, designers, and developers to translate business requirements into scalable portal solutions.
• Architecture Decisions: Drive platform architecture decisions, ensuring alignment with ServiceNow standards and organizational guidelines.
• Hands-On Leadership: Provide hands-on leadership in custom app development, widget creation, and portal configuration.
• Design and Performance: Ensure responsive design, accessibility, and performance optimization across all portal components.
• Agile Support: Support agile delivery processes and actively contribute to continuous improvement initiatives.