Job no: 535860
Work type: Classified Staff
Location: Eugene, OR
Categories: Facilities/Grounds/Skilled Trades, Student Life/Services
Department: Erb Memorial Union
Classification: Maintenance Laborer Coord
Appointment Type and Duration: Regular, Ongoing
Salary: $18.57 - $27.69 per hour

DEPARTMENT SUMMARY

The Division of Student Life supports the university’s academic mission and strategic plan through comprehensive programs and services that promote and advance student learning and success while fostering an inclusive and vibrant campus community. Student Life includes four major portfolios, the Office of the Dean of Students, Experiential Learning & Engagement, Health & Wellbeing, and Division Administration. Key programs and departments within the division include but are not limited to University Health Services, Erb Memorial Union, Physical Education & Recreation, Parent and Family Programs, Major Student Events (Commencement, Homecoming, University Day), Fraternity and Sorority Life, Counseling, Health Promotion, Multicultural and Identity Based Support Services, Student Government Engagement & Success, Student Conduct and Community Standards, and Support for Students in Crisis and Students of Concern.
The Erb Memorial Union (EMU) is a multifaceted auxiliary service that employs over 90 professional staff and 200 student staff and serves over 15 thousand daily users during the academic year. The EMU welcomes students, faculty, staff, the community and visitors to campus, and its mission is to provide learning experiences and opportunities for personal growth in an open, inclusive, and resource-rich community where students and staff collaborate to inspire and sustain extraordinary programs and services that promote diversity and social interaction. The EMU is student-centered and is operated in collaboration with a student Board, who are actively involved in determining the character and scope of the department and approve the budget recommendations of all EMU services and programs.
UO Scheduling and Event Services (SES) collaborates with University of Oregon students, campus departments, and the larger community to provide helpful, high quality, personalized service in all areas of event facilitation to enrich and enliven the university. SES operates on a budget of approximately $1.8 million, and schedules use of all reservable locations within the EMU, general pool classrooms, outdoor spaces, and a variety of other spaces around the University of Oregon campus. To this end, SES schedules over 18,000 meetings and events each year. Of these events, UO Scheduling and Event Services provides event production support and resources in the form of live audio reinforcement, video, specialty lighting, event supervision, crowd monitoring, and/or other services to over 1,000 events each year.

POSITION SUMMARY

This position facilitates the successful execution of over 10,000 reservation bookings each year for meetings and events scheduled in the EMU. This position utilizes both space and labor scheduling software to review reports, retrieve operational information and work orders, build and post staffing schedules, and manage workflow.
Duties include setting up meeting rooms and event locations per client specification, monitoring events to ensure successful event outcomes and compliance to policies and best practices, and cleaning and resetting meeting spaces after events. Event setup duties include setting up, testing, and operating event technology as used in event and meeting spaces, including audiovisual systems, webcams, laptops, microphones, etc, as well as providing end user support for the technical equipment supplied to clients. Event monitoring duties include providing excellent customer services to a variety of users and ensuring room usage complies with fire and codes, safety guidelines, campus and EMU policies, and department best practices.
This position is responsible for maintaining meeting spaces, furnishings and equipment, including testing, troubleshooting, repairing, deep cleaning, and performing routine maintenance. Responsibilities include keeping a routine maintenance schedule and log for equipment and overseeing or completing necessary work.
This position hires, trains, supervises and schedules a team of 8-10 student staff. Duties include evaluating operational staffing needs, determining efficient workflow strategies, and creating a weekly work schedule based on building hours and operational needs. This position monitors and assesses student work, leads performance evaluations, provides support and guidance, and takes disciplinary action when necessary. Assigns and oversees student project work to support department functions.
This position works closely with Scheduling, Event Services, Guest Services, Building Manager, Facilities, Custodial, and may provide support or coverage when there are absences. Responsibilities also include additional project-based or committee work to support the department or EMU.

MINIMUM REQUIREMENTS

• One year of experience as a maintenance or general laborer.

PREFERRED QUALIFICATIONS

• Knowledge and experience supervising, training and directing the work of students, or other direct reports.
• Experience with the setup, oversight, and breakdown of events or meetings. Understanding of basic event equipment and furnishings. Experience with commercial room cleaning practices.
• Experience with the setup, operation, troubleshooting, and maintenance of event production technology including audio reinforcement and audiovisual systems.
• Experience interpreting/following production instructions, policies, procedures, and regulations, and upholding safe best practices.
• Experience using EMS or other reservation software, room layout programs, and other standard office software.
• Experience with Humanity or other staff-scheduling software.
  FLSA Exempt: No

Please refer the Job description for details