Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
Royal Caribbean Group’s Global eCommerce has an exciting career opportunity for a full time Lead Site Reliability Engineer reporting to the Sr Manager Site Reliability Engineer
This position will work on-site in Mexico City

POSITION SUMMARY:

Lead Site Reliability Engineer (Lead SRE) will assist the SRE Manager in support of the Royal Caribbean website ($183M gross revenue in 2021) using application and user performance data to guide informed decision making The Lead SRE will use site performance metrics collected by various sources and tools to support the following tasks: the initial triage of critical production incidents analysis of bugs implementing best practices in site reliability engineering optimizing infrastructure ensuring seamless collaboration between internal teams and external service providers among other operational initiatives
Essential Duties and Responsibilities:

EXPERIENCE

• Minimum Years of Experience: 10+ years in Site Reliability Engineering (SRE) DevOps or a related IT operations role
• Management Experience: At least 3 years of experience managing teams and collaborating with external service providers

SKILLS AND ABILITIES

• Technical Expertise:

Proficiency in cloud platforms such as AWS

• AWS Elastic BeanstalkUnderstanding of API design principles: REST SOAP
• GraphAdvanced knowledge of monitoring and logging tools (AppDynamics
• DataDogSplunk New Relic
• etc)

PROBLEM-SOLVING SKILLS:

• Strong analytical and troubleshooting skills to diagnose and resolve complex
• production issues swiftly
• Ability to develop and implement effective incident response plans

EDUCATION

• Bachelor’s Degree: In Computer Science Information Technology Engineering or a related field

Please refer the Job description for details