Lead Site Specialist

at  Thermo Fisher Scientific

KNOWLEDGE, SKILLS, ABILITIES

• Focus on laboratory safety and GXP compliance
• Proficient verbal and written communication skills; including experience writing procedures and presentation skills
• Heightened attention to detail and ability to multi-task
• Proficiency in MS Office (with heightened proficiency in Excel) and experience using other computer software programs
• Strong customer service

• Instills a customer-focused culture that promotes loyalty through the delivery of market leading customer experience.
• For Business Continuity purposes, ensures all team members are properly trained and procedures and policies are accurately documented.
• Assigns and advises the workflow to ensure excellent service is delivered through appropriate staff planning, people development, improvement projects, and scheduling to meet/exceed all of the clients and leadership goals.
• Establishes a continuous improvement environment and coaches and mentors process improvement activities or projects which team members conduct.
• Formulates a vision for the customer service team and drives customer service strategies to execution.
• Maintains KPIs and metrics to identify opportunities for improvement and cascades the monitoring and actions to the team leaders.
• Manages outsourced resources to improve productivity, effectiveness, and the team’s workload.
• Maintain areas in high state of inspection readiness including laboratory housekeeping and compliance.
• Complete task associated to operations
• Perform verification/approval of peer documentation in electronic systems and equipment logbooks in adherence with SOP’s.
• Align with company vision and mission of cross training and support different areas of service as require base on business needs and as assigned by Supervisor.