Lead Software Engineer - Salesforce at Experian

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Development, APEX, Lightning Web Components, Aura Components, VisualForce Pages, Service Cloud, Integration, REST APIs, SDLC, Agile, Jira, GitHub, Code Review, Agentforce, Agentic AI, Flows

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Would you like to work for a company listed by Forbes as innovative using software from another innovative company? Do you want a career where you continually learn? Do you want to work in a positive team culture? Do you want to enjoy work? Are you a Salesforce Developer looking for a new challenge? Then this could be for you. We have a fantastic opportunity for a Salesforce Developer to join our Technology Team. Our purpose is to support major transformational change within Customer Servicing to deliver the desired outcome for both customers & colleagues to deliver Experian’s vision. To support the design, delivery & deployment of new servicing technology platforms & facilitate continuous & on-going optimisation of customer journeys to remove waste and improve consumer experience. The role provides a great opportunity to build a career based on using Salesforce, a world leading cloud-based platform. We have a healthy pipeline of work and a great team culture. The Lead Salesforce Developer must have at least eight years Salesforce experience with strong knowledge and proven experience in Salesforce development and integration with external systems. The successful individual will hold current Salesforce certifications. They will play a key part in designing and delivering complex business solutions using the Salesforce platform and associated products. The developer should have extensive knowledge of Service Cloud and various technology stacks outside of Salesforce.com to support integrations. Strong candidates will be able to demonstrate practical experience of Agentforce features, feature licences and Agentic AI. This role would suit a experienced developer ready to take a lead role and lead more junior colleagues. The candidate will be expected to work UK office hours to ensure the solution is fully supported, issues are resolved as they occur and to maximise opportunities to collaborate with business colleagues and stakeholders in the UK. The responsibilities of the role will include and not be limited to: - Seeking clarity on user stories for development to commence. - Development of new functionality and enhancements to satisfy the user stories. - Along with others in the team take ownership of production issues ensuring resolution within service level agreements. - Ensuring adherence to service standards and service levels for incidents. - Liaise with Salesforce on technical issues and in relation to product capabilities - Proactively develops and maintains own specialist expertise and commercial awareness, demonstrating understanding of the relevant business area(s) and its customers. - Presenting knowledge and technical updates to the team and business. - Ensuring solutions satisfy the acceptance criteria defined in user stories and tests are successfully completed. - Proactively coaches/mentors more junior colleagues. - Acts as a role model, displaying a positive enthusiastic, can-do approach in the face of adversity. - Reviews Salesforce release notes and presents updates to the team at a technical level/business colleagues at a non-technical manner when appropriate. - Develops innovative Proof of Concepts based on deep understanding of Experian users, customer needs and Salesforce capabilities. - Works closely with QA Analyst to ensure quality and Product Owner in refinement of requirements to ensure acceptance criteria are satisfied. - Fully conversant with Salesforce licences. - Maintains clear documentation. - Ensures all support tickets are resolves within SLA. - Deputise for Salesforce Technical Architect when necessary. Qualifications Qualifications - Holds current Salesforce certifications. - Be highly technical with a strong understanding and experience of software architecture, specifically with Salesforce Service Cloud along with various integrations including telephony. - Experienced in Salesforce development including APEX, Apex/Test Classes, VisualForce Pages, Lightning Web, Aura Components - Components, Custom Objects, Triggers, Flows, Email Alerts, Lightning Components and Customer/Partner communities, AppExchange applications and integration with on premise and third-party solutions (via APIs, Web Services, REST, etc), performing administration task such as maintaining user roles, profiles and organisation wide settings. - Ability to analyse existing code and configuration to understand how an existing Salesforce solution works. Able to identify architecture design and functionality problems within complex software solutions. - Be experienced in production support with an ability to troubleshoot and discover root causes for technical issues and defects. - Has a proven track record of completing projects to specifications while dealing with cross-team dependencies, changing schedules and constantly evolving requirements - Experienced in software development life cycle (SDLC) within an Agile environment. - Can demonstrate the ability to communicate effectively with Stakeholders including those at Senior Leadership level. - Experienced of using industry standard tools such as Jira and Confluence and using version control with tools such as Jira, and GitHub. - Holds current Salesforce certifications and is working towards further certifications. - Can demonstrate awareness of current technology capabilities especially as this relates to the functionality of the full Salesforce product suites. - Able to write efficient code and review code written by junior colleagues to refine and optimise. - Able to articulate the history of Salesforce clearly, to recommend features to make every use of the licence. - Whilst technology is central to success, experience and competency including a solid understanding of business process and how technology supports business requirements is important. Salesforce, Zingtree and NICE CX One are core to our solution with system integrations to in-house platforms. Beneficial skills and experience - Experience using Continuous Integration tools such as Copado, Gearset, AutoRabbit, Flosum and AWS tools such as - CodePipeline. - Any knowledge of Salesforce Marketing Cloud - Any experience of Telephony integration using NICE CX One, AWS and products such as Mulesoft and Tableau would be useful - Experience in Agentforce Agentic AI and Data Cloud would be beneficial - Active participant in Salesforce eco-syste Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Employee Status: Regular Role Type: Hybrid Department: Technology Schedule: Full Time

Responsibilities

Responsibilities include seeking clarity on user stories, developing new functionality and enhancements, and taking ownership of production issues to ensure resolution within service level agreements. The role also involves proactively coaching junior colleagues, presenting technical updates, and developing innovative Proof of Concepts.