Change your job, change your workplace, change your future…
Ricoh are currently recruiting for a Lead Solution Designer Service & COE based in Watford who will be responsible for leading the development and implementation of comprehensive solutions that address business needs and drives business growth supporting the Service function of Ricoh. This role requires a deep understanding of technology, business processes, and industry best practices and we are ideally looking for someone who has a proven background in a similar role, plus Service Now experience, as part of an end to end solution..
This isn’t just about designing systems—it’s about shaping how Ricoh delivers service excellence across its digital ecosystem. You’d be a key player in aligning technology with business outcomes, which is central to Ricoh’s “imagine. change.” philosophy.
Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”.
In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - “you work for us, and we`ll work for you”.
What you will be doing

Partnering with key stakeholders from the Service business and BRM & Solution Design Managers within EMEA IT, where you can ideally utilise your Service Now experience, as part of an end to end solution, in leading key programmes across the end to end solutions and process improvement activity, such as:

• Solution Leadership:Own the end-to-end design and implementation of Service COE solutions, including oversight of the end to end design for all of our applications.
• Cross-functional Collaboration: Work with BRMs, Solution Architects, and business stakeholders across EMEA. Collaborate with cross-functional teams to identify business requirements that influence our existing solutions and translate them into functional solutions. Build and maintain relationships across different departments to promote the value of the Service CoE solutions and drive connected planning.
• Process Improvement: Drive efficiency using methodologies like Lean Six Sigma or Agile. Conduct regular reviews and assessments of existing solutions to identify areas for improvement. Ensure compliance with industry standards, regulations, and best practices.
• Strategic Alignment: Ensure solutions support Ricoh’s broader digital transformation goals. Managing the solutions design, working with Solution Architects on the selection of systems providers, testing and technical implementation. Ensure the deliverables of the Service COE are aligned to the overall strategic design.
• Mentorship & Governance: Coach junior staff and ensure compliance with industry standards, fostering a culture of continuous learning and development.

You will ideally have

• Experience: Proven background in solution design, ideally with ServiceNow as part of an integrated solution.
• Education: Degree or equivalent professional qualification. Plus, proven knowledge of methodologies like Lean Six Sigma or Agile to drive process improvements. Plus, an understanding of how to align the CoE’s and E2E solution goals with the overall business strategy
• Methodologies: Familiarity with Agile, Lean Six Sigma, and change management principles to effectively lead solution transformation. Alongside an understanding of governance structures and compliance requirements to ensure the CoE operates within legal and regulatory frameworks.
• Soft Skills: Strong communicator, relationship builder, and strategic thinker. Proven experience in leading teams and managing projects is crucial. This includes setting strategic direction, managing resources, and ensuring successful project delivery
• Technical Acumen: Understanding of complex systems and ability to lead technical implementations. Experience in leading organisational change and transformation projects, including resetting processes and reconnecting business units would be a real advantage. Plus, the ability to measure and analyse performance metrics to ensure that objectives are met, and business benefits are realised.

In return for your commitment, you can expect

• A competitive salary package
• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.
This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
We are an equal opportunities employer
At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.
Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all.
For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.

Please refer the Job description for details