WHO WE ARE

The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for: Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Hallmark Media, Hallmark Global) to accelerate their direct-to-consumer product strategies. Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc. Building, securing, and operating digital consumer products for Hallmark’s LOBs Scaling development capabilities to build for Hallmark’s future As a member of the DCOE group you’ll partner with high functioning, high energy teams of cross-functional disciplines that bring products like Hallmark.com and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• Bachelor’s degree or 4 years of professional work experience
• At least 6 years’ experience as a solutions architect, including analysis, design, and development experience
• At least 5 years’ experience building solutions in Salesforce service cloud, AWS Connect, or an equivalent cloud platform
• At least 3 years’ experience working with Continuous Integration and Deployment tools
• At least 2 years’ experience working with Telephony systems integrations.
• Experience with consumer service-oriented case management, knowledge base and Omnichannel.
• Experience with end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance
• Held a prior role with responsibility for high scalable/available systems architecture, security, and systems support in a heterogeneous infrastructure environment
• Experience mentoring and developing technology team members

PREFERRED QUALIFICATIONS

Your resume will stand out if you have:

• BS in Computer Science or related technology or technical fields, or 6 years equivalent experience
• Expertise with application architecture strategy, governance, compliance, development, and execution
• Experience working with API management solutions
• Knowledge of service cloud analytics and reporting tools
• Familiar with SQL or SOQL
• Familiar with consumer and client facing AI integrations and tools for service clouds
• Experience with continuous integration tools such as Gitlab, Gearset, Copado, etc.
• Experience with Agile methodologies
• Experience working with internal business partner and offshore teams

ADDITIONAL DETAILS

• This is a hybrid role, with the opportunity to work both on-site at Hallmark’s Headquarters and virtually from your residence in the Kansas City, MO metropolitan area. The intent of our hybrid strategy in Hallmark Technology is to drive in-person collaboration, build partnerships with the business, and enhance team culture, while maintaining flexible work arrangements, contributing to a positive work/life balance.
  Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.
  You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.
  In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.
  Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.
  Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.
  HALLMARK – Because Connecting With Each Other Has Never Been More Important
  For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.
  Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!
  When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success.
  Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.
  Type
  Full-tim

WHAT THIS ROLE ENTAILS AND HOW YOU’LL CONTRIBUTE

The Lead Solutions Architect (LSA) provides real solutions against our digital strategies. The LSA works directly with Product and Delivery Managers to architect and orchestrate building highly scalable and performant applications. They bring strong leadership and development skills including facilitating change, driving design excellence, code quality standards and striving for continuous improvement. The LSA will be influential in the overarching technology choices for the program and be a guardian of a world-class customer experience. With a focus on the consumer, help Hallmark understand best practices around advanced hybrid / cloud-based solutions. The LSA will lead in shaping and executing strategies to build mindshare and broad use of continuous integration, deployment, and process automation within Hallmark Digital organization. Lead SAs are forward thinking and looks to improve the future of our digital practice and bringing innovations. LSAs are constantly reviewing new product enhancements of existing platforms and exploring new products which can improve technology through cost savings and optimizing our practice.

In this role, you will:

• Ensure success in building and migrating software and services from existing solutions into scalable, resilient, efficient, and secure solutions.
• Lead application architect consultant on development projects; and assistance with solution deployments. Actively seek ways to build, challenge, and add value within scope of assignments.
• Conduct in depth assessments and documentation of current workflow, processes, and system configurations.
• Act as a technical liaison among product, delivery and specialized technical teams.
• Act as a release manager, approving configuration and coded items to be deployed between environments.
• Hone and develop technical skills to impactfully contribute to deep architecture discussions and take part in deep-dive education and design to create world-class solutions.

Successful individuals in this role will be self-motivated with a proven track record in application/technology migrations. •They’ll also have a strong understanding of large-scale computing solutions - with work experience as a principal developer or architect on a service cloud platform.

The following is required to be considered for this role:

• Bachelor’s degree or 4 years of professional work experience
• At least 6 years’ experience as a solutions architect, including analysis, design, and development experience
• At least 5 years’ experience building solutions in Salesforce service cloud, AWS Connect, or an equivalent cloud platform
• At least 3 years’ experience working with Continuous Integration and Deployment tools
• At least 2 years’ experience working with Telephony systems integrations.
• Experience with consumer service-oriented case management, knowledge base and Omnichannel.
• Experience with end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance
• Held a prior role with responsibility for high scalable/available systems architecture, security, and systems support in a heterogeneous infrastructure environment
• Experience mentoring and developing technology team member