Lead Specialist, eCommerce Customer Success at Sherwin-Williams

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

115069.75

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ECommerce Customer Success, Postpurchase Experience, SLA Management, Crossfunctional Operations, Customer Service, Fulfillment, Logistics, IT Orchestration, Procure To Pay Process, Customer Relationship Building, Technology Learning, Detail Focus, Collaboration, Communication, Project Management Tools, Data Analysis

Industry

Paint;Coating;and Adhesive Manufacturing

Description

The eCommerce Customer Success Specialist owns the endtoend postpurchase experience—from order placement through delivery, returns, and support—ensuring every customer interaction is accurate, timely, and delightful. This role orchestrates crossfunctional operations (Customer Service, Fulfillment, Logistics, and IT) to meet SLAs, reduce friction in the customer journey, and scale processes, tools, and teams as the business grows. The Operations Manager supports the PSG, PCG and Enterprise business units. This is not a remote/hybrid position and will be on site in our downtown Cleveland Headquarters. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ [http://www.myswbenefits.com/]. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Responsibilities

This specialist owns the end-to-end post-purchase experience, managing everything from order placement through delivery, returns, and support to ensure interactions are accurate and timely. The role involves orchestrating cross-functional operations like Customer Service, Fulfillment, Logistics, and IT to meet SLAs and scale processes as the business expands.