Lead Specialist, Learning Innovation and Technology-Knowledge Management at Percepta South Africa

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Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Knowledge Management, Learning Systems, Adult Learning Theory, Data Utilization, Communication Skills, Analytical Skills, Problem-Solving Skills, Collaboration Skills, Innovation, Creativity, Coaching, Training, Project Management, Research, Technical Proficiency, Presentation Skills

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Specialist, Learning Innovation & Technology working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all! What you’ll be doing: Looking for an opportunity to focus on the coordination, communication, launch, and execution of blended learning training programs? You’ll conceptualize and successfully implement curricula for sustained business growth. You’ll provide coaching, motivation, and support to enhance the engagement and success of their team of training managers and specialists in attaining targets and goals. Additionally, you’ll communicates with external clients to align on training needs and results. You'll report to Senior Manager of Learning & Development and will be a key part of this team with impacting our global operation as part of a world class team of professionals. During a Typical Day, You’ll Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Specialist, Learning Innovation & Technology working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Specialist, Learning Innovation & Technology working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all! What you’ll be doing: Looking for an opportunity to focus on the coordination, communication, launch, and execution of blended learning training programs? You’ll conceptualize and successfully implement curricula for sustained business growth. You’ll provide coaching, motivation, and support to enhance the engagement and success of their team of training managers and specialists in attaining targets and goals. Additionally, you’ll communicates with external clients to align on training needs and results. You'll report to Senior Manager of Learning & Development and will be a key part of this team with impacting our global operation as part of a world class team of professionals. During a Typical Day, You’ll Review and evaluate current knowledge management system functionalities and provide feedback on opportunities for improvement to knowledge platform vendors and internal stakeholders Provide input on system access, integrations, search optimization, and data utilization to knowledge system vendors and TTEC’s IT teams Oversee selection and deployments of knowledge-enabled learning solutions by collaborating with learning experience design leaders, training delivery leaders, Product, and IT partners Research and assess new features and capabilities of knowledge management technologies in partnership with KM vendors and TTEC’s IT teams Collaborate with TTEC’s Information Security team on KM system security features and approvals (e.g., UAT, integrations, SSO, URL allowlisting) Create and facilitate demos, workshops, and educational sessions on knowledge innovation and KM systems for internal teams and TTEC’s clients, showcasing how automation, intelligent search, and curated knowledge drive engagement, productivity, and speed to proficiency while reinforcing science-backed learning methodologies Monitor and research emerging trends in knowledge technologies, particularly in areas such as natural language processing and understanding (NLP/NLU), generative AI, and intelligent knowledge assistants, to inform future innovation What You Bring to the Role § Bachelor’s degree in IT, computer science, knowledge management, digital learning, education, or a related field (coursework or certification in knowledge systems and/or information science is desired) § Advanced Internet skills and strong computer proficiency § Knowledge of and practical application of adult learning theory, especially in knowledge organization and learning design that includes knowledge applications (experience with agile approaches to design and product management, such as scrum and/or rapid prototyping, is desired) § 4+ years of experience in: § Knowledge management and learning systems (e.g., knowledge bases, KM platforms, LXPs, search and retrieval tools, curation platforms) including their access (e.g., SSO, mobile access, allowlisting) and integrations (e.g., APIs) § Structuring, curating, and managing reusable learning assets within knowledge management systems § Creating and managing knowledge-enabled learning content, including multimedia and performance support resources (experience with audio/video editing tools is a plus) § Knowledge of emerging technologies in the KM domain (e.g., intelligent search, NLP/NLU, generative AI, RAG methods, and AI-powered knowledge assistants) § Proficiency in MS Office (particularly advanced PowerPoint and Excel functionality) § Experience in analyzing learning and knowledge data to evaluate usage patterns, learner behaviors, and the business impact of knowledge-enabled learning programs Behavioral Skills You’ll Need: Excellent communication skills (both verbal and written), particularly facilitation and presentation skills (advanced English skills (CEFR: C1) for offshore locations) Good analytical and problem-solving skills Excellent organization and prioritization skills (Ability to manage multiple responsibilities and priorities in a fast-paced and time-critical environment) Strong collaboration skills in a highly matrixed environment, influencing, persuading, and working closely with several stakeholders from L&D, IT, Operations, Product, and Sales A high level of innovation and creativity A self-starter, proactive, and goal-oriented, working independently and requiring little guidance and direction Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

Responsibilities

You will coordinate, communicate, launch, and execute blended learning training programs while providing coaching and support to training managers and specialists. Additionally, you will evaluate knowledge management systems and collaborate with various teams to enhance learning solutions.