Lead Specialist - MI & Reporting at Aptia Group

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Written Communication, Spoken Communication, Meticulous Work, Ownership, Analytical Skills, Planning, Organizational Skills, Multitasking, Teamwork, Self-Starter, Client Handling, Strategic Solutions, New Work Transition, SLA Monitoring, Reporting Accuracy, Calibration Facilitation

Industry

Professional Services

Description

About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements What can you expect? We are looking to hire a Manager in First Contact Team (UK Wealth Delivery). This is a frontline team and needs effective operations delivery for any member queries coming our way. The role will be responsible for management of centralised work where change is constant as transformation and improvement is our routine. Analysis of Workflow. Work on improvement of processes. Manage responsibilities related to Stakeholders. Reporting with accuracy and effectiveness. What is in it for you? Learning new opportunities everyday Dealing with member queries to bring in change in people’s life We will count on you for: Responsible for day-to-day operations delivery without any fallouts Workflow analysis and process improvements. Acting as SPOC for calibration (internal and onshore) Daily/ weekly SLA monitoring and discussion Effective / Accurate reporting Facilitating calibration with onshore teams Drive Improvements in the process What you need to have: Knowledge & Skills: Expert in written and spoken communication as this is all about dealing with frontline queries Ability to work meticulously and have a sense of ownership to achieve results Able to communicate clearly and effectively Good analytical, planning and organizational skills Ability to multitask, work with a group and should be a self-starter Ability to handle difficult client situations and derive strategic solutions Experience in new work transition Eligibility: On track or above in previous appraisal cycles Minimum 12 months experience managing operations/ team/people Education: Graduate What makes you stand out? Expert in UK Pension Domain Any certification in UK Pension Domain Candidate has knowledge of RCA Creation & E&O handling Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Adaptable communicator, facilitator and problem solver High attention to detail Ability to multi-task and prioritize time effectively How to apply If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us. Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.

Responsibilities

The role is responsible for the day-to-day operations delivery of a frontline First Contact Team, managing centralized work where change is constant due to ongoing transformation and improvement activities. Key duties include workflow analysis, process improvement, stakeholder management, and ensuring accurate and effective reporting.