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Lead Specialist Monitoring EDI GES ESO at DSM

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Edi Knowledge, Idoc Management, Sap Setup, Webmethods Knowledge, Otc Knowledge, Sd Knowledge, Communication Skills, Problem Solving

Industry

Chemical Manufacturing

Description

The Position: Pro-active monitoring of automated channels to identify any issues or errors in the transmission of EDI messages Track failed messages, route to the appropriate teams with initial triage (business or technical), and then monitoring the progress of ticket resolution Co-ordinate with Customer Service and Technical team to resolve the problem as quickly as possible Identify common errors and alert Technical/Business team for long-term solutions Maintain up-to-date documentation on procedures and processes related to monitoring and resolving EDI errors In depth EDI knowledge (understanding EDI interfaces / IDOC management + SAP setup) WebMethods knowledge Understanding IDOC management + basic OTC / SD knowledge Able to communicate with stakeholders (customer service / IT) & customers ---

Responsibilities

The role involves pro-active monitoring of automated channels to identify issues in EDI message transmission and tracking failed messages. It also requires coordination with Customer Service and Technical teams to resolve problems quickly and maintain documentation on EDI error resolution processes.