At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

CVS Health is looking for an experienced Lead - Sr Salesforce Administrator to design and configure platform solutions. As a Lead - Sr Salesforce Administrator, you will drive the efficiency and effectiveness of our growing Salesforce team to help them thrive while ensuring best practices. This role is a trusted advisor on all things Salesforce. They are a vital bridge between business and technology and will span our various product domains supporting Salesforce initiatives.
This role has been opened as a Remote position but could be hybrid depending on proximity to a regional office. Under 10% travel may be required.

REQUIRED QUALIFICATIONS

• Minimum 5 years of experience as a Salesforce.com administrator
• Salesforce.com Admin (ADM-201) certified
• Salesforce Certified Platform App Builder
• Understanding of the SDLC process leveraging DevOps tools like Copado / Gearset / Flosum
• Experienced with Service Cloud and Omni Channel, telephony CTI integrations
• Experienced in implementing Contact Centers on Salesforce using tools like NiCE CXone / Five9

PREFERRED QUALIFICATIONS

• Able to demonstrate proven core Salesforce System Admin skills and knowledge, including user management, workflows/rules, page and custom object config, Site and Community config
• Experience working with other Salesforce Administrators, Salesforce Developers, Salesforce and Enterprise Architects and Salesforce Partners
• Experienced in designing and configuring outbound auto dialer campaigns and complex inbound routing based on various criteria of caller / entitlements
• Experienced in implementing and running installed packages and/or connected apps
• Experience with Salesforce Lightning and building custom page layouts per profile
• Experienced working on SCRUM teams in an Agile environment and with Agile tooling like Jira
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements

EDUCATION

• Bachelor’s degree preferred/specialized training/relevant professional qualification.

• Serve as primary system administrator for the Salesforce.com environment with 3500+ users
• Work with partners and architects to identify solutions on the Salesforce platform in order to address business requirements ensuring a scalable solution
• Work with Salesforce team to help solution business challenges with declarative configuration changes / declarative development
• Help act as gatekeeper for what should be solutioned with declarative configurations vs. programmatic code changes in line with Salesforce’s guiding principals.
• Able to partner with product counter-parts and non-technical business leaders to translate their needs into a solution
• Manage Salesforce.com data feeds and other integrations
• Coordinate the evaluation, scope and completion of new business requests.
• Improvement of the data quality in the Salesforce org with regards to the end-to-end processes in the entire company
• Evaluates internal processes and design solutions to improve operational efficiencies.
• Works with 3rd-party vendors to implement new systems and product features.
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Ensure solutions are scalable and in-line with best practices
• Execute configuration changes.
• Perform new release evaluations & executes new functionality rollouts.
• Perform mass data imports using the API or import tools as requested.
• Manage and implement customization requests, including creating process builders, workflows, flows, alerts, automated email responses, etc.
• Work with developers to refactor existing code and translate to process builder / flows, declarative automation
• Maintain updated system documentation and related SFDC policies and procedures
• Ensure solutions align with SFDC best practices and are aligned with overall guiding principles
• This Lead – Sr Salesforce Admin will help lead direction of declarative solutions for all initiatives