Lead Strategic Customer Success Partner (Transportation/Logistics) at Uber Freight

Franklin, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Project Management, Executive Communication, Financial Management, Contract Negotiation, Strategic Planning, Cross-selling, Up-selling, KPI Reporting, Customer Retention, Stakeholder Management, Data Analysis, Logistics Operations, Transportation Management, Budgeting, Resource Allocation

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2998 No immigration sponsorship or transfer available for this role. About the Role This position will work at onsite at our customer facility in Franklin, TN. The Lead Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Lead Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives. What the Candidate Will Do Manage portfolio of $2M+ net revenue Design and creates opportunities for cross-sell/up-sell Drives business growth Sets strategic goals for customers, collaborates with cross-functional teams, ensures client satisfaction across multiple projects Understands all service offerings and can recommend based on customer strategic needs Guides others on CE best practices Handles escalations and comfortable with tough customer conversations Demonstrates strong executive communication skills Owns MBR/QBR design - more custom, complex slides; start from scratch. Should independently own decks with little support. Involved with contract negotiations, budgeting and resource allocation Basic Qualifications High school diploma or GED equivalent At least 7 years experience in a customer facing role within transportation/logistics Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business Experience creating reports in Excel or Google Sheets Preferred Qualifications Bachelor’s degree in business, logistics or other related fields 8 years logistics and transportation experience Manhattan and SAP experience Experience presenting to Senior Leadership Account management experience Experience with Tableau or Power BI Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com. Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice. EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Responsibilities

Manage a portfolio of $2M+ net revenue by driving client retention, satisfaction, and business growth through strategic account planning. Partner with operations teams to implement continuous improvement initiatives and lead executive-level business reviews.