POSITION LOCATION:

11625 N Community House Rd, Charlotte, NC 28277
1100 Corporate Center Dr, Raleigh, NC 27607
4101 Wiseman Blvd, San Antonio, TX 78251
1801 Park View Dr, Shoreview, MN 55126

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Strategy and Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 5+ years of experience leading or supporting large scale business and technology transformation programs
• Experience working within large banking institutions and heavily matrixed environments
• Contact center experience
• Intellectually curious with strong analytical skills, including demonstrated ability to draw actionable insights and building strategies against the analysis
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and ’no surprises’ approach in communication and with ability to reach consensus with diverse stakeholders
• Strong business acumen with the ability to piece together disparate functions and lines of businesses
• Inherent bias for action and understand the need for speed and urgency
• Self-directed, results driven, and comfortable with ambiguity; i.e.; comfortable taking a vague initiative and creating a definitive plan
• BS/BA degree or highe

Wells Fargo is seeking a Lead Strategy & Planning Consultant in Business Planning and Transformation as a part of Consumer and Small Business Banking Operations. This role will help lead and support the work for the enterprise-wide transformational program designed to move Wells Fargo to an industry leading Customer service model. The Contact Center transformation program is a multi- year initiative spanning all contact centers across the enterprise with a focus on modernizing our technology infrastructure and enabling consistency to drive improvements in customer experience and operational effectiveness. This is a key position in helping to execute the contact center transformation to a new technology solution, while influencing and driving people and process changes tied to the platform migration. Will work closely with the transformation program and line of business leaders to deliver on the vision and strategy. Learn more about the career areas and business divisions at wellsfargojobs.com .

In this role, you will:

• Collaborate on strategic planning initiatives, to support large-scale transformation projects, ensuring alignment with organizational goals
• Conduct research and analysis, to identify trends, risks, and opportunities that inform strategic decision-making
• Assist in the development of detailed project plans, timelines, and roadmaps for transformation initiatives, coordinating across teams to ensure timely delivery
• Contribute to stakeholder communication efforts, by preparing presentations, reports, and summaries to highlight key project insights and updates
• Support cross-functional teams, in problem-solving sessions, providing data-driven insights and innovative recommendations
• Track and report progress, against defined goals and objectives, identifying potential bottlenecks and recommending solutions
• Develop expertise, in transformation methodologies and tools, gaining hands-on experience and building a foundation for future leadership roles

Required Qualifications:

• 5+ years of Strategy and Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of experience leading or supporting large scale business and technology transformation programs
• Experience working within large banking institutions and heavily matrixed environments
• Contact center experience
• Intellectually curious with strong analytical skills, including demonstrated ability to draw actionable insights and building strategies against the analysis
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and ’no surprises’ approach in communication and with ability to reach consensus with diverse stakeholders
• Strong business acumen with the ability to piece together disparate functions and lines of businesses
• Inherent bias for action and understand the need for speed and urgency
• Self-directed, results driven, and comfortable with ambiguity; i.e.; comfortable taking a vague initiative and creating a definitive plan
• BS/BA degree or higher

Job Expectations:

• Ability to travel up to 10% of the time
• This position is not eligible for Visa Sponsorship