Lead - Student Finance at Covista

Lisle, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

86253.75

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Student Finance Operations, Coaching, Mentoring, Issue Resolution, Customer Care, Documentation, Training, Title IV Programs, Policy Compliance, Continuous Improvement, Change Leadership, Stakeholder Relationship Management, Data Analysis, Audit Participation, Interpersonal Skills, Analytical Skills

Industry

Business Consulting and Services

Description

Company Description About Covista Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube. Job Description This position manages a blended portfolio of multiple institutions that Covista Shared Operations supports as well as acting as a liaison for the team. Is responsible for compliant and efficient administration of student finance operations. This role acts as a first line contact for team questions, coaching and mentoring of colleagues, and assisting managers with additional projects. These functions are performed with minimal supervision and with a high level of subject matter expertise. Works closely with academic partners, other functional areas within Shared Operations, and other Covista departments to research and resolve any student finance issues. This role is responsible for identifying trends and providing a thorough, holistic customer experience to internal and external customers. It is expected that this colleague will identify and recommend continuous improvement ideas as well as assist in the implementation of team and department initiatives. Responsibilities Manages and resolves escalated issues in a timely manner. Provides exceptional customer care to internal and external stakeholders by accepting ownership of student finance issues and questions. Accurately and thoroughly documents all transactions in the appropriate institutional systems Provides training, guidance, and coaching to entry-level and tenured team members, as needed including sharing best practices with colleagues for all supported institutions. Conducts One-on-Ones with assigned colleagues and support them with career and professional development opportunities Maintains a thorough understanding of all Title IV/Non-Title IV programs, policies and procedures including institutional policies and international, federal, and site regulations. Complies with applicable international, federal, and state laws. Identifies opportunities and solutions that improve current methods and actively participates as a change leader in a constantly evolving organization. Delegate work to other team members, and act as a point of contact in the absence of Manager. Build and maintain effective relationships with internal and external stakeholders Assists leadership or others with completing team reporting and is responsible for analyzing team data and trends As needed actively participates in internal and external audits Performs other duties as assigned Complies with all policies and standards Qualifications Bachelor's Degree Required. 3 years’ experience in financial aid Required. Experience with Student Financial Aid software application Required. Strong presentation skills and prior experience speaking in front of leadership Required. Demonstrate holistic understanding of Title IV life cycle, Institutional policies and procedures. High level of interpersonal, communication, problem solving and analytical skills. Ability to work independently as well as function as part of a team. Must be a self-starter with the ability to prioritize effectively. PC skills in Microsoft Office, Internet applications and database software. Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid). Self-motivated and willing to take ownership of, and quickly resolve, complex issues. Additional Information In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $49,199.33 - $86,253.75. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Covista offers a robust suite of benefits including: Health, dental, vision, life and disability insurance 401k Retirement Program + 6% employer match Participation in Covista’s Flexible Time Off (FTO) Policy 12 Paid Holidays For more information related to our benefits please visit: https://careers.covista.com/benefits Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation Department: Student Support

Responsibilities

This role manages a blended portfolio for multiple institutions, ensuring compliant and efficient administration of student finance operations while acting as a first line contact for team questions and coaching colleagues. Responsibilities include resolving escalated issues, providing exceptional customer care, documenting transactions, and maintaining a thorough understanding of Title IV/Non-Title IV programs and regulations.